Get matched with top door pros in Palmetto, FL

"My husband and I chose Mr. Build to install a new front door for our home. The salesman was great, we gave our deposit, they took the final measurements and we waited for the door to be installed. We were told the door would need to be modified to fit our home by the manufacturer and it could take a little longer, which was fine. We were surprised when it arrived early for installation and were happy to schedule. Unfortunately, the door had not been modified at the manufacturer and the installer did the modifications on-site, including cutting our foundation and “shaving” the top of the door which left it uneven. He also cut into our new flooring and left a large gap between the threshold and floor which he tried to fill with silicone. We had them return to inspect the work and had to reschedule someone to now place a new threshold transition and also attempt to fix the window moldings. A couple weeks go by and then we start to see gaps of light between the side of the door and the frame from the inside. After multiple unsuccessful attempts to fix the issue and being told it was a tech's last day and he “tried to make it work” we still have the same problems. I've asked what our options were since they aren’t fixing the problems and claim they will “make it right” but the issues are never fixed. I was told by Melanie we would not receive any amount of a refund and they will not pay for another door. Needless to say, after months of dealing with this we are extremely frustrated, beyond tired of the excuses, poor workmanship, and lack of accountability. To spend $3000 to have damage done to our foundation, new flooring, and having light, heat, and outside air coming through the door frame is ridiculous in Florida. We were better off with our previous $200 door from Home Depot."

"The job went great! The gentlemen were in and out and the work they did was very professional and great quality! I would definitely recommend this business to anyone needing help with something fixed around the house. 10/10"

"I'm very smooth installation. Customer service was a very good. Job was done in a timely fashion. Highly recommend if you need new windows."

"I cannot put into words how happy we are. We have been told so many times there was no way for us to use our existing structure for this purpose. Turns out.. we have the screen in porch of our dreams thanks to Mr Pro Home Improvement. He came to make an estimate on Wednesday, started the job on Friday, and finished the job on Monday. He worked quickly and did a beautiful job. He is professional and personable and this was an all around awesome experience. He will be my first phone call if I ever have another project."

"Gulf Coast Windows and Doors replaced my windows. Courteous, knowable, and tidy. The windows are great quality and look amazing. Rob has great communication skills about the pros and cons of various products. Work was done in a timely fashion and they cleaned up as they worked. It was a great experience"

"Incredible staff"

"project not done yet"

"Knowledgeable, ON TIME, patient with my questions. SOLVED the problem honestly and fair pricing. Well spoken and professional."

"Came in with a crew. My windows and house sparkle. So glad I found them."

"After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship."