Get matched with top appliance repair pros in New Port Richey, FL

"Tech was great. Polite, informative. I asked for a few days to decide if I want to go thru with a repair or just get a new washer."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"We fix are thieves. When I called I specifically asked how much it would cost if they came and were unable to fix my dishwasher. I was told $79. They replaced the pump. I have spent more than $450 dollars (including a large tip) over the course of THREE visits and do not have a working dishwasher. They replaced the pump. They now claim that the issue is my electrical system. If the issue is my electrical system, I need a refund for the pump. If the issue is my dishwasher, they need to fix it. Regardless, if I want to spend 6 ones at home watching a repair man and end up financially responsible for unnecessary parts, I can do it myself. I specifically asked how much it would be if they could not fix it and was told $79. I was told on my last visit that I could get a refund from the “corporate structure”. I have been ignored. I called and was told they needed to get a statement from my repair technician Paul. I know they had already spoken to him because he got a call as he was leaving, briefly said in English that the dishwasher “worked” before switching to a Slavic language so I couldn’t understand. The language switch tells you all you need to know about their business practices. If they speak English the customer knows they steal. They obviously have no intention of fuffiling their obligations or giving me a refund. Be sure to use a credit card with chargeback capability if you choose to ignore my warning. THEY WILL STEAL FROM YOU. My issue is that even after the chargeback, I don’t know the problem. According to my repairman, by total coincidence my electric system coincidentally developed a problem the same week. But the dishwasher was broken too but is now is “fixed”. I simply do not believe to at my electric system and dishwasher developed a problem within the same day. So now do I call an electrician, do I call a repair man? Do I call another repair man because I assume the dishwasher is broken still? Or do I call and electrician because the dishwasher never worked? All I know is what repair man to not call. I was considering buying another dishwasher with how expensive repairs have been but was quoted lower prices by AACO advanced disheasher repair and excellence appliance repair. I think I will pay to fix my dishwasher. But “we fix” was my only option for repairs I would just buy new appliances. I have wasted no less than 4 hours with them here, an hour being ignored by them on the phone, waited for them for another 6+ hours and have spent $450 to not have a working dishwasher or a refund for the parts they unnecessarily changed. THIS COMPANY ENGAGES IN FRAUDULENT BUSINESS PRACTICES Management, if you read this, I would be happy to accept a refund for all but $79 instead of doing a chargeback. I agreed to pay $79 if y’all could not fix my dishwasher and integrity is important to me, even if it isn’t to y’all. I will be doing a chargeback in one week if I have not heard from y'all. I am tired of being ignored The last representative I spoke to hung up on me after I explained The situation. He did not say a word after asking what my problem was. The one before that transferred me. When I call back quickly they send me to voicemail. I do not appreciate being ignored and am extremely disappointed that a business this dishonest is allowed to operate in a country with such robust consumer protection laws. This is by far the most frustrating customer service experience I’ve ever had THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY IN ANY CONTEXT EVER I have been transferred between three employees for an hour without getting a single straight answer. I am shaking with rage and am deeply regretting getting involved with crooks. Trying to get a refund for services not provided has taken hours. They’ve been very rude"