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"Believe Plumbing of 2312 W Kathleen St Tampa, FL 33607 had an advertised deal that I accepted on 10 April through my Angi account for a 799 Bradford White electric water heater install. I called Believe Plumbing the next working day, 11 April, at 0830 to confirm the price I got through Angi and I provided the redemption code ANGE-298C41DD2EE7). I asked if any extra fees or permits would be an additional cost and if I wanted to increase the size from 40 to 50 gallon what additional cost would apply. The business representative said the 799 dollar fee covered everything and that a 50 gallon unit would be the same 799 price. I also asked if they install the Bradford White brand but he was unsure, Bradford White brand is quoted in their offer deal I accepted. I asked to set up a service and install appointed ASAP as the current heater was leaking and nonfunctional. He confirmed my contact information and said service tech would call me. After 1pm I called back the representative was unsure of the appointment time but would check and call me back. After an hour with no call back I recalled and reached a different but nice lady would said she could not find any record of the service in the schedule and worked to fit me in the next day, 12 April, after 1 pm. I asked the service tech to call me once arrived to confirm if a 50 gallon unit would fit and to authorize the replacement as the property was currently rented. When I did not get a phone call in the afternoon of 12 April I again called Believe Plumbings office and asked about the status, I was told the service tech had already look at the unit and was at the supply warehouse picking up the heater. When I reminded them they needed to call for my authorization and discuss the 40 or 50 gallon size the representative said, “oh yea he should have called you.” I then asked to confirm the brand and was told it was “Estate” and not Bradford White. Sensing something didnt feel right and needing to ensure the repair was done as instructed I asked to speak with the owner about by difficulties. When the owner spoke with me he obviously was not told anything about my concerns and just asked, you want the install? I asked about the brand not being Bradford White as advertised and also total price, again sensing I was not getting the full truth. He said it is 1200 dollars either 40 or 50 gallon and the brand is “Estate” and not Bradford White, a better brand. When I told him I confirm within his office the Angi price Monday morning of 799 he said that is not valid and Angi should not have that price active. He offered no reply why his staff would not tell me the correct price until I was able to talk with him and would not even consider any consideration for a price reduction due to the circumstances, even though he still lists a 5 percent discount on the Angi site, nor did he offer a military discount (which he offers on his claimed Yelp business page). He did say that they would install a water heater for 450 if I wanted to buy one locally like Home Depot or Lowes, but they will cost you 800 to 900 so 1200 is a good price. Actually an AO Smith brand 50 gallon equivalent water heater from Lowes cost under 600, after military 10 percent discount. AO Smith makes to lower end “Estate” brand heaters as well. Home Depot has Rheem 50 gallon for under 475 after military discount, all offer same 6 year warranty same as Estate. Faced with need to complete the job that had already been delayed I told him the use the 50 gallon heater but that the bait and switch pricing was not acceptable. I was invoiced for 1200 with extra 3.92 percent charge if I want to use a credit card, something never disclosed as payments options state “Visa, Discover, Check” Based on my experience it is hard the believe what Believe Plumbing tells you - even after giving the owner an opportunity to address the issue and make things right."

"Jeff Moore was the service tech that came to my house. He was professional and explained everything to me so I could understand. It was an awesome experience and would go back to them if I have further needs"