"Did not recieve the estimate after the consultant arrived. When I called back received the estimate very quickly. However the estimate was over 20K for 15 plantation shutter windows which is about double any of the other estimates."

"Very happy with our new windows."

"Mark was very professional and a man of his word. The work was done quickly and on time. We would definitely recommend Window Creations."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"Wayne, Lauren and Matt were professional, friendly and polite . They were on time, completed the job in one day and did a great clean-up. Explained the workings of the windows, the warranty and were wonderful to work with. I used Ferris for my roofing and they did a great job there, as well. I would highly recommend this company and this team."

"Customer service is out standing. Installation was done very professionally window coverings were ordered and delivered on time as promised Highly recommended this company. I will be ordering additional blinds"

"Exceptional service. They called to confirm and check everything even helping make a correction on my reguest.
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"Windows are excellent quality. Much better than other windows in the rest of the house that were just replaced a few years ago. Installers were on time and the work was performed quickly and with great attention to detail."

We are a full line Hunter Douglas Dealer. We provide all measuring and installation for our customers. We bring the samples to you in your home so you can match colors to your walls and furniture.\n

Custom Window by Robert A. Kline has been proudly serving New Jersey for over 30 years and continue to provide exceptional Customer Service. We maintain a high level of commitment to the projects we complete that it will not only meet, but exceed our customer's expectations!