Get matched with top lighting pros in Westbrook, CT

"I used this company for a number of years and the overall service is no longer the same. I had them over to clean my gutters and I witnessed ladders slamming against the side of my house and they tore one of the edges from the corner of my roof with their step ladder. I will not use them going forward."

"Unfortunately the brand new fans (right out of the box) did not work properly. Kosta, the owner, then explained it was because the fans were only capable of operating at one speed, low. This was not the case as the fans had multiple speeds as we later found out when paying yet again, to have the fans properly installed. (Now they world on all five speeds.) Kosta did not do the work properly. In addition, the outside timer was also improperly installed rendering it useless. Worse, even though he didn't know how to set the timer he proceeded to install it anyway with a non-trivial charge. The only properly installed work was 2 electrical outlets. The cost for all the mistake and poorly done work was exorbitant -- and that was before the additional cost to hire someone to do the work correctly. Consumer beware."

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Andre was punctual and professional. He was also a CHAMP---just minutes into the job he uncovered a bee's nest and was stung several times (a real risk when up high on a ladder). Rather than take a break, complain or even pack it up to go, he asked for bug spray, sprayed the nest and charged ahead, all with a smile. I cannot say enough good things about this true PRO. Thank you, CTGutterPro!"

"Transitioning my 15 year-old Sonos S1 system to a current Sonos S2 system proved to be much more difficult than anyone thought; due to Apple compatibility issues between its legacy iTunes system and it's more current Apple Music, there proved to be no known straight line path to bringing over my many iTunes playlists and library. Jeffery demonstrated excellent knowledge in, first, working with Apple tech support to try and solve this and, second, when tech support failed, he stuck with it and problem-solved his way to a solution. I was happily impressed with Jeff's ability to get this done."

"Competent and professional, courteous and careful (Covid protocols), cleaned up and tested correctly functioning before leaving. Able to be flexible on the scope of the work prior, since we had not finalized details, but came properly equipped and understood the electrical needs. My only critique is that the pricing policy was not explained well - apparently just to show up is priced on (2) workers - so 175 for the mgr, 95 for the helper, then the hourly 95 is separate. Anyways, good job, well done."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"On the day before Halloween we had a terrific wind storm. An 8 inch thick branch on the property fell and ripped all the wires off the house in the middle of the night. I called Sked Electric at 6:15 AM - their message said they opened at 8. They called back at 6:20 AM. They were at my house at 6:45 AM, diagnosed the problems and returned to the office for parts. By 9 AM they had replaced all the wiring and installed a new battery for the generator. Hard to imagine better service. I had not used them before but hiring them was a total no-brainer."

"Excellent. Top-quality work done promptly (even given the COVID challenges). This is the third project Baybrook's done for us. And, Ken, the owner, stands behind his work. Can't ask for more."

"Excellent parts. Fast delivery."