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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Spend less time waiting for a contractor to call you. Call J&P Restoration! They were real pro's at renovating my kitchen, creating a powder room and washer & dryer area. Work is of the highest quality taking all my needs into consideration."

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"Absolutely fantastic! On my daily walks, I noticed the amazing work done by Renald at a home he was working on in my neighborhood. I quickly got his information and had him do a beautiful stone wall and sidewalk in front of my home. Such wonderful work! I also had him redo my deck. It looks great! He is knowledgeable, professional, has high standards for his work and uses only the best materials. I highly recommend him to do work for you. Hire the best if you want the best work for your home that will last forever!"

"I am extremely happy with the work Plow & Property Projects did for me. Wes and his crew were all very easy to work with and did the job right the first time. Mainly, they replaced a shower stall I had that had a cracked floor and had leaked into the floor below it (damaging the ceiling). The new tiled shower they put in is amazing and I can’t even see where the ceiling damage was anymore after they fixed it. They also tackled some other things around the house that I’m glad to say will no longer bother me again! I highly recommend them and will go to them again for any future work I may want to do."

"Bob and his crew are phenomenal. They are very professional and attentive to detail. All in all just a pleasure to work with. Couldn’t be happier with this project."

"Project is ongoing, so we will reserve final rating until completion. Thus far we are very pleased with her level of professionalism - her listening and communication skills are sensitive and timely."

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"Roger was a pleasure to work with. His quickly put together a plan that exceeded our initial expectations."