"Our service person was Bill Fanning. He was excellent and explained everything in full detail! Bill was polite and respectful, and advised us on the best new sump pump to replace our non-working sump pump."
"Hello, I just signed the contract with Sila Heating, Cooling and Plumbing on March 27, 2026. I hope everything goes well; I'll let you know at the end, once everything is installed. See you then!"
"Connecticut Basement Systems prides themselves on their superior customer service, and they really live up to that. Their communication, quality of products and service, and attentiveness to customer needs is unsurpassed. Here are a couple of examples of how they go the extra mile for a satisfied customer: They installed their basement drainage system around my existing heating oil tank, but as I'm planning to convert away from oil this summer, they offered to come back AT NO EXTRA CHARGE once the tank is removed, to reroute the drainage system. Also, I was scheduled for a 3-day project, which included the replacement of some flooring in my basement. On the day the project began, we reconsidered the need for the flooring, and asked if we could cancel that portion of the job. They could not have been more accommodating to that adjustment, and made the change with no questions asked or negative attitude, even though it significantly lowered the price of the project and eliminated a whole day of scheduled work on 2-days' notice. That sort of total customer dedication is rare. I recommend them highly."
"Easy process from quote to work complete. The crew worked on a few small projects -- fixed a damaged wall, repaired flooring, and installed a new toilet."
"Steven was the absolute best… arrived at the very start of only a two hour window, fixed the problem in about an hour. Very polite and courteous. I called three plumbers and he was the first to call me back and the only one who would give me a ballpark figure over the phone. The others wanted to come out and have a look for $70. even though I accurately described the job in detail. I’m thrilled to have a reliable plumber! A more than satisfied customer, Lora Harrigan"
"Cassidy is professional, punctual, and clearly communicate. Thank you for guidance and repairing our corroded pipe. Thanks for installing the valve for the expansion tank too! I didn’t realize how much money that will save us in the future. ??"
Sump Pump Installation questions, answered by experts
Sewer ejector pumps need to be cleaned at least once a year by a professional. You shouldn’t attempt to clean it yourself because it can release sewer gasses that are toxic to humans and can be fatal. But to keep the system as clean as possible between professional inspection and cleaning services, be sure to only flush human waste and toilet paper. Avoid flushing items that can clog the system, like paper towels, grease, oil, or menstruation products.
If you’re wondering if your home even needs a sump pump, consider whether you’ve struggled with flooding issues in the past. If your house is in a flood-prone area, your yard has poor drainage, or you’ve dealt with any other water problems, then it’s likely well worth it to replace your old sump pump with a new one.
If your sump pump isn’t engaging, it might be clogged with dirt and debris. Check to see if the fitting lid is loose and has been letting debris in. Next, check the float and make sure it’s not obstructed by rust or gunk, which results from insufficient maintenance. Tangled wires or damaged switching systems can also stop your sump pump from engaging.
The cost to repair a sump pump ranges from $400 to $550, depending on the extent of the repair and your location. Minor repairs, like fixing a switch or replacing a float, can cost just a few hundred dollars. However, more significant issues, such as motor replacement or addressing electrical problems, may cost closer to $550. Keep in mind that regular maintenance can help prevent costly repairs, and if a sump pump is beyond repair, a full system replacement ranges between $650 and $1,400.
In most cases, standard homeowners insurance policies do not cover damage from a sump pump failure or overflow. Coverage for water damage is often limited to sudden, unexpected events like a burst pipe that was not caused by negligence. To be covered for sump pump issues, you will likely need to purchase a specific rider, endorsement, or additional water backup insurance. If your insurer offers this type of coverage, they may require proof that your sump pump is regularly maintained.
The Sherman, CT homeowners’ guide to sump pump installation services
From average costs to expert advice, get all the answers you need to get your job done.
Sump pump replacement costs depend on the type of unit you have and the cost of labor, which varies by region. Read on to find out more about what to expect.
Sump pump battery backup costs depend on the type and the design of the system purchased. Follow this guide to learn how to budget for your backup battery.
