Get matched with top stone countertop pros in Pawcatuck, CT

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Very pleased with the wall built and the customer service received... Guri was polite, considerate (tarp under truck, kept area clean), and a true craftsman... The stones were chiseled and time was taken to create a beautiful stacked stone wall. In today's world where it's so hard to find good people to trust with your projects/investments - I highly recommend Guri...."

"The job went flawless. Quinton came in and made easy work of updating our kitchen and main hallway’s flooring. He showed up when he said he would, came prepared with the material and was very personable. I recommend Larson Home Improvement 100% and will definitely look to Quinton for any work in the future. Five stars easy."

"Alex Masonry exceeded my expectations. They did an incredible job on my front steps and walkway. The team was professional, punctual, and ensured everything was perfectly aligned and built to last. They kept the worksite clean and finished on time. I highly recommend them to anyone looking for reliable and skilled masonry work! I plan to hire them again to do my patio and outdoor kitchen"

"I love my new walk-in shower!!!! The team of people who met with me and did my shower installation were very professional and pleasant to work with. I have recommended Imagine Remodel to all of my family members and I would definitely use them again. Plus the price was HALF of what some bigger big box companies were trying to sell me on even though they offered the same product. I'm very impressed!!"

"Very professional, if I called I received a response right away. I live my newly remodeled bathroom."

"Excellent service and work Always on time with a friendly budget"

"Chris did an excellent job from start to finish. He worked with us to personalize the basement to our vision and he kept us informed every step of the way. We have been loving our new finished space and getting lots of compliments from friends. Can not recommend him enough!"