Get matched with top chain link fence repair pros in Norwalk, CT

"Elpidio, the lead technician, was far more than just an installer. My situation was frustrating… and instead of pushing me into costly repairs and warning me of the terrible things that could happen to my dog if I didn’t, Elpidio was compassionate. We sat on the lawn together, petting the dog, as he shared with me the wise things he knew about dogs in general. I had been almost overwhelmed and Elpidio was kind and knowledgeable. This might sound ridiculous, but the end result was no fence! Of course freedom fence would be there with excellent service and a payment plan if need be… But my particular situation was not as dire as I originally thought. Honesty, integrity, and the kindness Elpidio showed speaks volumes about this company! My original fence lasted for 20 years, and if it looks like my new dog needs a little help… I wouldn’t go to anyone else! Thank you Hal and Elpidio!"

"Awesome service."

"Excellent - Tito was extremely responsive and his team did excellent work. I shopped around and got multiple quotes, and his was the lowest. More importantly, he had done work on a number of my neighbors’ homes and came highly recommended. His team was very responsive and got the work done on a short time frame which was great because I needed much of the work done before I moved in to my new home. My floors and skylights look great and I have full confidence in his work. One thing which I really liked is the fact that he is constantly in communication, is always available, and is local. The last part is important because he understands the importance of reputation which gives me full confidence in his work. I will definitely be coming back to him again for any future work on my house and wholeheartedly recommend!"

"Chris went over and above the call of duty. He’s a young man who really cares about what he’s doing and wants to make sure the customer is happy. I highly recommend him."

"Hired them to build a fence to keep the dogs safely in the yard. They did a great job! It is just what I wanted at a great price. Would definitely call them again if needed."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Very well and they did a good job."

"First meeting went very smoothly so far had a great experience with Jason Now will be working with Don the project manager."

"Very professional, Roy, Joe and their team were incredible. Highly, highly recommend!"