Get matched with top epoxy flooring pros in Mansfield Center, CT

"This individual came and quoted the job to level the floor in half of our basement so we could put floor down in August 2022. He said it would be done in 3 days. Subsequent occurrences: - Got COVID and started the job late. Understandable - Only poured half of the materials when self-leveling so the floor wasn't level. - He unevenly mixed sand in the concrete in certain parts, which caused holes in the concrete when we had to grind it down. - When he poured the rest, it made several parts of our floor too high, to the point where we wouldn't be able to open our back door if we installed the tile. - Came back several times to try to correct the floor but couldn't get it flat because so much grinding needed to be done. - We made the mistake of paying him in full after he came back for the 10th time, in good faith, so he could take his family on vacation... (our mistake) - Damaged the walls in the basement... - Got COVID a second time? a month or two after he had COVID last time... - Kept saying he would show up to fix the floor then wouldn't show up for weeks at a time. - After taking 2-3 months to finally stop showing up, the floor was NOT level, he still hadn't finished the job... and wasn't communicating with us about when he was going to come back. We had to then grind the $500 in materials we purchased into dust and remove it in trash bags, taking up several weeks of trash collection to fully dispose of the excess concrete that was poured. - My husband ended up finishing the job himself between December 2022 and February 2023.... and emailed M&R to let him know. He emailed us yesterday, July 27, 2023, (11 months after he quoted the job and 8 months after he stopped showing up) to say he wanted to come over and finish the job.... with the email title "stupid."... said he wants to "square this up for you and my own sanity" with a "Kind Regards" at the end."

"Quality workmanship by a quality person. Thank you Chris for keeping me informed all along the way, and for providing such quality work at a reasonable price."

"Super nice guy, very congenial, very friendly - can't overstate what a pleasant guy he is, talks a great game - but the results were horrible. Brush marks (which I was assured over and over again would disappear - "you won't even see 'em") are clearly visible everywhere and can be seen in the attached photo. The sealcoat product used was either too diluted, or pulled too hard, or improperly applied, or didn't have the correct additives because it didn't even fill the tiniest of spider cracks. How can a properly mixed and applied sealer with the correct solids NOT seal even the smallest of cracks? Literally this seal coat didn't hide anything ! NOT A SINGLE IMPERFECTION WAS HIDDEN. Hard to believe. Provider claims that he advised me that "hairline cracks get filled with sealer they do not disappear". This statement in itself doesn't make any sense. The sealer is going to fill cracks but not bridge any of them? Not a single one? Not even cracks that are less than 0.3mm wide - which is the thickness of the product when applied? Actually, provider avoided answering specific questions about results and repeated fluffy generalities. I missed that giant red flag. I couldn't imagine a worse result for my $2200. As soon as it gets a little dirty - the driveway actually looks worse now than it did before. To provider's credit, he came out to review my concerns but wanted more money to fix something that should have been done correctly in the first place. Struck me as a kind of a stunt to do an unsatisfactory job and then attempt to get more money to fix it! In fact, a few hours after the job was done, I was sent an invoice and asked if I would like to go ahead with a second coat? That, to me, indicates provider immediately knew the job was unsatisfactory since I had made it clear to him up front, that from all of my research and talking with other highly rated seal coaters that a second coat was a SCAM. For the condition of my driveway - 1 properly applied coat should have been sufficient. I initially chose provider because he was willing to work with me for an entire day on crack repair - but in the end I did all the crack repair myself using thousands of feet of melt in product. By the time I was ready for the job - the provider had taken a full time job and could only do our job on a weekend. More red flags. Should have gone with someone else that does this work full time NOT part time. Well known home repair expert Bob Vila says this about asphalt based sealers - "... they are designed to fill cracks and provide a smooth, hard surface" - which is contradictory to the provider's comments below. And as a final indication of the unsatisfactory quality of this job - I measured how THIN the coating actually is. It is about 0.3mm thin or less than 12mils which is about the thickness of an epoxy paint you might put on your garage floor. I could have used one of the fly-by-night gypsy seal coaters selling watered down black paint and gotten equivalent results. I consider this a complete waste of $2200 and I will probably have to call someone else out to see if this mess can be fixed."

"Very well. Thorough and professional"