Get matched with top fireplace pros in Chester, CT

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"super friendly and helpful on all the decsions needed"

"Would give 0 stars if possible. Willing to take money for a job upfront and not really willing to follow through with all of the work. Have a brand new pellet stove I can’t use because they “don’t” do permit work. I’m not sure who they think is supposed to get it approved and provide the documentation since they pulled and submitted the permit. You’d expect for this kind of money (~$8K for this job) that all aspects of the job would be taken care of instead of the homeowner having to figure out how to get the inspector the uL rating on some foil wrapping the contractor used. Beyond frustrated with this company and will never use again. They took initial payment in July of 2024 and only have months of phone calls did they finally do the job only to bail on completion at the permit stage. -1 stars?"

"I recently had a new chimney lining system installed in my home by Chimney bros, and I couldn’t be happier with their service. From start to finish, the team was professional, knowledgeable, and efficient. They explained every step of the process and made sure I understood the work being done. The installation itself was seamless, and the quality of their craftsmanship is top-notch. They left the work area spotless and treated my home with care, which I greatly appreciated. I can already feel the difference in how my chimney functions it's safer and more efficient now. If you’re looking for a trustworthy chimney company, I highly recommend Chimney Bros. Their expertise and customer service are unmatched. Thank you for making this process so smooth and stress free. (:"

"Very responsive, clear and professional. Gave me information I needed and then some."

"I had a terrible experience with this so-called "special promotion" for a routine cleaning that ended up costing me $1,150. The technicians who came to my house were friendly and professional, but the real issue lies with their so-called "project manager" Danielle and the rest of the company. The work was incomplete, and when I requested an invoice and pictures, I received the pictures immediately but had to wait days for the invoice. When it finally came, it was clearly doctored?showing work that wasn't completed and pricing that didn?t match what I was told. I had to call them five times to speak with her, who was unhelpful and clearly didn't know how to do her job. The invoice listed charges for installation and chimney caps, which were supposed to be free according to the technicians. When I raised this concern, they denied everything and were extremely dismissive. To make matters worse, I even sent them a video of the technicians confirming the free items (captured by my Ring d"

"Inspection was completed with eyes and flashlight, no cameras were put down the chimney"

"Straight shooters. Will work with again. Considering a new chimney liner."