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"They were great. Very responsive and professional"

"Typical sales pitch...lots of niceties but not much info about the water heater. Because we were not prepared to purchase one that day we didn't ask all the questions we should have. The Sales Tech presented three Rheem water heaters they carried varying in price from the mid $2,000 to high $4,000 based on the years of warranties for each. We chose one totaling $3, 180.00. We asked about a discount and he gave us 15% off because my husband is a Veteran. Upon us agreeing we needed to replace our water heater, the Tech had my husband sign an "agreement" on the Tech's notepad. He didn't give my husband a chance to read it and seemed rushed to get it back. My husband just initialed it. We didn't get a written sales receipt nor a copy of the agreement form. We were told he'd email it to us the following morning. Meantime another tech installed the water heater. It wasn't until the following morning when we got the email with the Invoice that we noticed a couple of things: 1. Someone else had signed my husband's name on the second page of the Invoice. His initials were on the first page. 2. There was a charge for a 1 year TCC in the amount of $299.00. We had no idea what this was for. Then I checked online for the reviews on the water heaters and discovered that the Rheem Pro that Lion Home Service charged us $2,608.65 was priced for $986.19 at Walmart! Exact same model. The Thermal Portable water expansion tank that LHS charged us $272.85 for was priced for $57.84 on e-bay. It was the only company that carried that exact model. Upset that the company clearly took advantage of my husband and myself who are in our mid and late 70's, I messaged the company and told them as much. I got a response from Mr. Robert Blake, Tech Project Manager who tried his best to rationalize the extraordinarily marked-up price. He kept insisting it was not the same model. I have photos that say otherwise. The first Tech, Garrett Shryock called and apologized to me saying he was sorry he hadn't explained the $299.00 he had added to the invoice. It seems they charged us this so they could "give" us the 15% discount. Something about joining something for 1 year, with the first year being free! Nothing was thoroughly explained and some of this was our fault for not asking more questions. But the fact that the company inflated the prices so much, forged my husband's signature of the Customer Authorization, and added the $299.00 for something we didn't agree upon is indefensible. I checked out their FB page and there are several former customers who expressed similar complaints of overpricing their products, in some cases triple what they are elsewhere. They are willfully taking advantage of customers. I am an older adult who had a 26 year career in Social Services working with at-risk adults who have been exploited financially. Colorado states there are laws (CRS-18-6.5-103-Colorado Elder Abuse Laws), one, specifically addressing Exploitation: 2.7. : Penalties for exploiting an elder in Colorado depend on the value of the property exploited or the advantage taken. If the value is $500 or more, the penalty for Colorado exploitation of of a senior is: 4-12 years in prison, and A fine of $3,000-$750,000. We purchased this in good faith and expected honesty and integrity and we got neither. When I asked for an adjustment to the price, saying we would gladly pay for the unit at the cost I found it at Walmart and e-bay I was told "Absolutely not". They got our money so they don't care about the service or customer satisfaction."

"BUYER BEWARE: This company promises that they can handle the $800 Xcel rebate for installing a heat pump water heater, but have been unable to actually do so. In total, using this company cost us AT LEAST $1,050 over what we would have paid with a different installer. Explanation of where I got the $1,050 number (read on if ye be brave): When I first reached out to this company, they sent over Dan. Dan is great -- he has a good sense of humor, he speaks the lingo well, and he's quick to say yes to any questions (which in hindsight should have been a red flag). Questions like whether the company could handle the rebate offered by Xcel for heat pump water heaters. Questions like whether his company could hook up the water heater if there was a junction box nearby. He mentioned that they don't have electricians on staff, but that he could put me in touch with 'his guy' to set up the electrical before they installed the water heater. And here should have been red flag #2. Dan's 'guy' never responded. In fact, Dan didn't even send me the contact details -- I had to reach out to the All American Drain Cleaning office to get a number for a person that didn't reply. No problem; it's the modern day, and Thumbtack is a thing. I was able to find an electrician to install the new junction box within a few feet of the water heater. Cost for that was $566 (which I'm not including in my $1,050 number). Day of the install. A new installer comes over. Removes my old water heater, installs the new one. Everything is going well until he shows me what he's done. "Gee," I say. "It sure doesn't look like the water heater's been connected to that shiny new junction box over there." At which point he tells me that this company cannot connect electrical wiring. Fam. Fam. Now I would ASSUME that these people install a lot of water heaters. We went with the water heater that THEY RECOMMENDED. So why in the seven hells did they not inform us that we would need to bring in an electrician after the fact to actually wire the darn thing in? ESPECIALLY given that this left us in a position of either: finding an electrician to do emergency/day-of work, or going without hot water until we could find someone. We were able to find an electrician. But -- whereas the first electrician mentioned they would have thrown in the work for free if they'd been out there -- this rush job ended up setting us back another $250. Oh golly, you can bet that $250 makes it into my final $1,050 number. And by the way, I spoke with the installer to ask why he wouldn't at least tell us about the need for an electrician before he removed the PERFECTLY GOOD AND WORKING water heater, and he said it was easier to do his work without possibly rubbing elbows with an electrician. Ok, so water heater installed. Electrical wired up. It turns on and everything seems to be going alright. But here comes the real kick in the shins -- heat pump water heaters are expensive, so we'd like to get the paperwork for that Xcel rebate moving. I've called their office goodness knows how many times, but have yet to hear a peep about actual progress on the rebate paperwork. That's $800 I'm basically giving up on at this point. $800 + $250 = $1050. Thanks for listening to my TED talk."

"Over 7 weeks AND 13 visits, we were intermittently subjected to gas leaks, water leaks, no hot water or heat and error codes on our tankless water heater. They took advantage of the fact that my 2 teenagers and I had no hot water and no heat and continuously up-charged us. During that time, they charged an extra $1900 over the original estimate of $4000. All of the issues were because they failed to recognize that my existing venting didn’t match the new unit (even though they added to the venting) and because they didn’t provide drain piping to manufacture recommendations. They offered me money back and then rescinded the offer as the problems they should have caught just continued. I ended up “chatting” with the manufacturer and showing them screenshots to prove the venting was wrong. They offered a cleaning crew after I complained and already cleaned up the mess they ground into the carpet. When I asked to speak to the owner/DORA license holder, Levi Torres, I was told Levi “doesn’t take phone calls”. Clearly, he only takes your money and wastes your time."

"They did a really good job. They were excellent. They were very detailed. They explained to me what they're doing and charging. They had a fair price. They were very professional."

"Auston was great and took the time to explain our options and what the cost were and then when given the OK to proceed his work was quick and very high standard. I loved working with Auston and want to let everyone that is looking for electrical work to give him an opportunity to impress them."

"Jason Dodge did a great job. Not only did he snake the drain in no time at all but he noticed the hot and cold water were reversed on my sink faucet and in 3 minutes he corrected it no charge! He couldn't have been nicer. I was only charged $100. for the whole thing. they have definitely become my go-to plumber!"

"So I've just sold my home in Lakewood and the Technicians at Time have come to repair a furnace motor and correct an code violation in my electrical panel that the city missed when I stalled 4 years ago. Their service has always been excellent. Madison returns messages first thing in the morning. The electrician Kevin Wendt explained the code violations clearly and corrected in 2 hours. I forgot the young man who repaired my furnace but he found the last motor in town for my model, potentially saving me having to spend thousands more. Home repair is never a pleasant experience but 3 times over the last decade, this business has given me peace of mind and fixed all issues quickly and professionally. Richard Gainer"

"Francisco Garcia did an excellent job finishing our basement. The work quality is excellent. The communication and flexibility throughout the project was excellent. The project finished on time within budget with zero surprises. Any concerns that arose were addressed expeditiously and professionally. I highly recommend Colorado Paradise Builders for your next project. The building inspections were coordinated by Colorado Paradise Builders and passed easily. We learned while talking to the inspectors that we had a gift by using Francisco as a general contractor. They mentioned other people in the business may not provide the level of customer service and professionalism which Colorado Paradise Builders demonstrated on our basement finishing project. I could not be more enthusiastic with a recommendation."

"Pedro was great to work with and to discuss options. Job well done."