Get matched with top stair service pros in Susanville, CA

"He did amazing"

"They showed up on time. They did an excellent job. Excellent customer service. Clean! Worked well as a team. Honest. Excellent communication skills. Very respectful. Extremely professional. I canâ t say enough good things about these guys."

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"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"HORRENDOUS EXPERIENCE! They came out, stated my installed tankless system needing repiping didn’t have a recirculating pump built in & recommended I get one. They quoted $99/hour for labor & parts are separate. Stated there were no options for an external pump (not on market) & wanted me to purchase their system with one built in requiring to uninstall NEW system & install their system (thousands more) & stated it would require 2 men for 8 hours of work & appointment was booked. After researching, there are both universal recirculating pumps for tankless systems & the brand I had made an external pump specifically for the system I bought. When I told them this & that I would only need to have the system already in place properly pipped with external pump installed, they became hateful from that point on & demanded I had a non-working outlet next to system fixed before they would do any work (didn’t have this demand when I booked appointment with their system). I had already fixed the outlet but the lady who answers the phone repeatedly stated no work would be done until outlet fixed, even after I told her I heard her the first 5 times & would ensure it was done, she continued demanding every communication in a hateful tone, multiple times each communication. Was told I would get a new bid with their tankless system removed & labor hours adjusted, it took a week to get it & just 2 days before the appointment. I was shocked to see the bid was still high ($1300) since the system was already installed but only needed repiping & recirculating pump installed. I sent an email, I only requested to know how many hours they expected to need that day, she responded by telling me the appointment was cancelled & I should find another plumber. They cancelled 2 days before because I dare ask how many hours were needed on a $1300 estimate. Not only did they not know of universal recirculating pumps for tankless systems, or lied to sell me their system, but they wanted 11-12 hours of work (estimate not detailed so I estimated $100-200 for some parts) to repipe an already installed system & install a external pump. They are dishonest people & cancel if you inquire about the estimate which I believe was highly bloated. I will never use them again, buyer beware!!!"

"I received an elevator kit and assembled it myself. The instructions were OUTSTANDING! Clear, concise, comprehensive. Hired someone to cut the hole in the garage attic floor and installed it myself."

"Ezra and Charles are very friendly and personable. That is, when they want to take your money. What good is a 12-year warranty if you start ignoring your customers at 2 years. I needed my HVAC replaced. Because the HVAC sits on my roof, I decided to redo the roof too. Ezra and Charles came out and were really friendly so I immediately had a good impression of them. Even though it would’ve been cheaper to go with a roofer and a separate HVAC company, I decided to go with Landmark Construction Crew, aka Landmark Energy Upgrades. I figured it would be a more seamless process for one company to do both. I got this done in December of 2016. The thing with a roof is that you don’t know if it’s a good job or not until it rains so I waited to write a review. Around January 2018 ( a little over a year later ) we got some much needed rain but unfortunately, I had a leak coming from one of my vents. I emailed Ezra and he sent out a roofer. The roofer came, looked at the vent, jumped up on the roof for ten minutes and said he was done. Months later, it rained again, it leaked again, I emailed Ezra again. I decided to take a closer look at the vent and noticed that there was sunlight in the ductwork. I figured sunlight equals gap somewhere. When the roofer came, I told him and he said it’s nothing, probably just a reflection, without even taking a look. Then the roofer tells me that the next time there is a leak, I need to call the HVAC guy because it’s not a roof problem. I couldn’t believe it so I told him that HIS company IS the HVAC guy!! I used one company to do the roof and the HVAC so there is NOBODY else to blame. So, he jumps back on the roof and was done and gone in 10 minutes. About a month goes by and the rain is back and so is my leak. It’s 2019 so it rained a lot this year. Good for California, bad for me. So, I emailed Ezra again. After a few weeks, no reply. So, I email him again with pictures, a few more weeks go by and no reply. So, I call him and he picked up the phone. He sounded surprised to hear from me (probably didn’t recognize my phone number) and I start telling him about the leak. He said he didn’t get my emails but just text him my address and he’ll send somebody. A couple of weeks goes by and nothing. So, I text him again and after weeks and weeks of waiting, no reply. I’ve emailed, called, and texted so, at this point, it’s very obvious he’s avoiding me. If you are looking for a friendly company that is willing to take your hard-earned cash then Landmark is for you. But if you’re looking for a company that is accountable for their work then look elsewhere. I know I am."

"Horrible experience, the employees were very poorly trained. They severely underestimated the time to do the job. They sealed holes in vent screens with big globs of unsightly goo. The crawlspace access door wouldn't stay closed do they pried a stepping stone out of the garden and used that to hold it closed. They spit sunflower seed shells all over, including on our front porch furniture. They vacuumed the old insulation out of the attic but there was a leak in their system and it spewed old insulation and rat droppings all over the inside of our garage and on open storage shelves, and they didn't clean it up. They only apply blown-in insulation and our ducts are covered with sheet insulation, so they didn't remove that insulation or the rat droppings on the tops of the ducts. I could go on...."