I cannot say enough good things about Charles and his team. If I could give him a higher grade than "A," I definitely would. Charles arrived promptly to estimate our job and continually provided multiple options at multiple price points to help us stay within our limited budget. His estimate (which included $209 in county permit fees and a $400 Angie's List discount) came in extremely comparable to other Angie's List companies who quoted the same job, and we chose Charles mainly for this and for his professionalism. When we decided to go ahead with the job, Charles' team arrived on time and completed the job professionally well ahead of schedule (which was already tight, due to an insurance safety compliance deadline). There were several guys working on our deck, and they worked hard from sun up to sun down taking very few breaks. In addition, there was always a "foreman" on site, and someone checked in with me multiple times throughout the day to let me know what the status was and to answer any questions. When the job was completed, the crew cleaned up like they said they would and left us with a completely professional and perfect deck that we've gotten many compliments on. We are always wary to hire home improvement contractors because, even after using Angie's List, something always seems to go wrong during a job, and there is always conflict. This was the first time ever that this didn't happen! Charles and his team did what they said they would and did it extremely well. Here is an example of Charles' excellent customer service: One night in to the construction of the deck, after the crew left, we had the heaviest rain of the season, and water began pouring in to our basement. Because we had never had water in our basement before (we had just moved in 2 months prior) and because the deck was being constructed over the basement entrance, I assumed it must have been from something the crew did. My husband was out of the country, and I was beside myself, not knowing what to do. I frantically called Charles and left a voicemail for him at 11 pm. He arrived at my doorstep early the next morning and tried to troubleshoot the problem. He caulked one area that he thought might be responsible, but he wasn't sure since it was no longer raining and the water had dried up. The next night, there was another heavy rain, and again, water came in the basement. I called Charles at 8 pm, and this time he answered. Both he and his brother came out to my property immediately and spent well over an hour, in the dark, in the rain with flashlights investigating the problem. They determined that the leak was not due to anything they did with the deck but rather was caused by a faulty storm door allowing water to leak through the threshold of the door upstairs into the basement. They caulked the threshold for me and returned the next day and caulked some other areas of the house -- even though the leak had nothing to do with them! Of course, I felt dumb for bothering them and for assuming it had to do with the deck, but Charles and his brother were so gracious and didn't make me feel bad or like some "dumb lady" for calling them after hours over something that had nothing to do with them. Overall, a completely fantastic experience, and we definitely plan to use them again for other home improvement needs.