
Serving Studio City, CA and surrounding areas
Approved
In business since 1997
Free estimates
Emergency services offered
"We have lived in our home since 1985 and had done only minor improvements. We decided to remodel rather than to move to a new house. We researched several contractors, narrowed it down to three--of which Pristine was one.
From the beginning I was impressed with Pristine. First, they are not a huge, mega-contractor. We didn't want to get lost in a big company with multiple project managers juggling dozens of jobs. Nathan Moses and his partner Mike Malka are owner-contractors, and they are very hands-on. Once the work began, we saw either one or both of them every single day. Once the work began, their crew came every single day. I never felt we were anything but a number one priority for them. They are a small, quality company that limits the number of their jobs and uses a minimal number of subcontractors. I liked that. With Pristine you won't get lost among countless other clients.
Initially, Nathan Moses came to our home and discussed what Pristine could do. He invested quite a bit of time, coming back three or four times, to talk to me and my wife. This was the first time we had ever done anything of this scope, and I was impressed with his willingness to return and discuss our potential remodel. We received bids from two other contractors. Although Pristine's bid was higher than the other two, we decided we had more faith and trust in Nathan Moses and Pristine. We did our homework, read the reviews on line, checked up on references and visited a neighbor only a few blocks away where Pristine was just completing a large remodel. In all cases they received stellar recommendations. And the quality of their work is something you can actually see if you visit any of the homes they have done. This separates them from the others.
We waited a short period of time for the actual work to be done. The whole job was to take approximately three to four months--and that estimate turned out to be accurate. We initiated two change orders that may have lengthened the job slightly, but Nathan and his partner Mike Malka were very good about estimating the time the work would take to complete and kept us completely in the loop on all scheduling issues. Costs were also in line with the initial bid and the only cost increases were ones that we initiated.
Pristine also has good, solid relationships with appliance providers, tile and flooring retailers, plumbing fixture retailers, etc. and gave excellent guidance helping us select the products used for our remodel.
Nathan and Mike are excellent. They are intent on delivering quality and strong customer service. Most of their crew have been with them for several years. They take extreme pride in the quality of craftsmanship they provide. If it's not right, they fix it. They have very high standards.
I should also say that they go the extra mile. They do things "the right way" even if it might cost them more time or money. They also did things that went beyond the contracted scope of work--and didn't charge extra for them. For example, they installed extra LED lights, they added an extra window sill above the kitchen sink in Caesar Stone, they sanded down a desk of ours and resealed it--all at no additional cost to us.
I found them very easy to work with. Nathan and Mike were always available to me. They were always very responsive to our needs. If I needed information, they provided it. They returned phone calls immediately.
They also have tremendous expertise over a wide range of construction areas. Their knowledge of construction techniques is extremely impressive.
Nathan and Mike are also men of character and integrity. I admire them greatly. In a funny way, even after four months of the chaos of remodeling, I was a little sad to see them go. I had heard horror stories about the remodeling experience. That was not the case with Pristine. In many ways it was one of the best experiences I've ever had; it was a very creative time. I really enjoyed seeing them transform our home into someplace really special and for that I am very grateful to Nathan and Mike. In many ways they are truly artists.
They have developed an outstanding reputation built on the quality of their work and the quality of their character. I would recommend them without any reservations whatsoever to anyone looking for construction services.
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