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Recent Pool Installers Reviews in San Marcos

• California Smartscape

  5.0

  They were easy to work with, responsive to questions and calls. All the workers were professional, hard-working, and highly skilled. They began and ended the project on time.

  Ann V.
• California Smartscape

  5.0

  California Smartscape was referred to us by Rob Romero from Majestic Pools. The two companies worked very well together to build pool and do the landscaping. Jesse listened to what we liked in terms of landscape and came up with an initial plan. With a few changes, it was just what we wanted. They provided us with blueprints that helped getting our home owner?s association approval. Jay had a schedule for us at the start of work and stayed on schedule through to the end. The work crews were super-nice and were specialists in what we needed ? pavers, irrigation, drainage, and plant selection. Overall we are very happy with them; felt we got good value for the price, and would hire them again if we needed more landscaping done

  Lorraine K.
• California Smartscape

  5.0

  This company is wonderful! Their landscape designer Jesse was especially helpful and patient with our design creation, specifically great at helping to visual our ideas and provide variations to align with getting what we wanted but keeping our budget in mind. The project took approximately four months to complete but this also included a few change requests along the way. Bridget their office manager was right on top of the schedule and always prompt in getting back to us with any response to questions or notifying of us if the crew would be delayed in any way. During each phase all of the work was done well with professional crews and clean up always followed. Brett coordinated the labor projects and he was very responsive. Further toward the end of the project and working through the final "punch" list Eliel took over and he was also outstanding. Very patient with all of my questions and requests, he completed absolutely everything that I asked for. This company aims to please and they certainly made us happy. We'd be happy to recommend them to anyone trying to visualize a large landscaping project and then getting the job done

  Joel J.
• San Diego Pools

  1.0

  We hired San Diego Pools for a new residential pool project in our Carlsbad backyard, and we can only say that our experience with this project has deteriorated to the point that it is no longer acceptable. I rarely write a review, but the experience has been so draining and time consuming that I had to share. I have worked with contractors in the past and in backyard and house remodels, so I understand that delays are common and oversight is required by the owner. However, the number of issues, the lack of responsiveness, and the excessive delay (we are on month eleven of a project that per contract is listed as 90 - 120 days). The eleven months doesn’t include the time we waited for the City permit and HOA approval - the process took an additional four to five months (which I totally understand is out of their control). We were able to start using the pool at month eight, but we are still waiting for some pending issues to be finalized. We have pending emails that have not been addressed. Issues continue to arise even after we are told the pool can be used including, gas line not being connected, salt filter pump not being connected, most recently we realized that the pool vacuum pump may not be working. The Good: Our sales pitch was excellent: comfortable, informative, and our sales person was competent and friendly. Our project manager was friendly. We were sold! The Bad: Almost everything else has been extremely disappointing. - Ongoing poor communication between the project manager and crews leading to inaccurate information relayed and the owner having to project manage the start of almost every phase. Some of the mistakes, if not corrected, would have been very expensive (time and money) to correct - No oversight from project manager at the beginning or end of each phase Installation of incorrect material - Broken gas pipe that was neglected and required ongoing follow up and owner intervention (has been since repaired) - Lengthy delays between the various phases - as I said we are on our 11th month of a project, that according to the contract should have taken 3 - 4 months Subcontracting the work to crews leading to subpar work - coping left with sharp edges, deep overhang in the interior of hot tub area, a thin film of mortar left on flagstone that made flagstone look grayish and dull and stained ledger stone, gas line not connected, salt filter pump not connected, etc - Project manager failing to show up as agreed upon and failure to take notes when reviewing job with owners resulting in inaccurate information being relayed to work crews - On going promises that things would be take care of, but little to no follow through Face to face interactions are pleasant, but in between we feel like a forgotten number and an afterthought. I would not recommend San Diego Pools

  Monica D.
• PARADISE CUSTOM POOLS, INC.

  5.0

  He was awesome Contacted me within ten minutes of my request. Thank you, he was an awesome referral and he was so professional and done in a timely manner,

  Janet F.
• PARADISE CUSTOM POOLS, INC.

  5.0

  I checked in with several contractors, decided to go with Dominic and Paradise Custom Pools. During the estimate it was clear he not only knew what he was doing, but he was candid about what should and shouldn't be done, what was worth doing and what wasn't. I went with a pebble surface, the crew arrived on time, they listened to me about my questions and concerns, did a great job, and it was was completed on time. Dominic stopped by every day to help keep things moving, and to answer questions, and he was great with the followup work to bring to pool back online. Highly recommend

  John Paul C.
• PARADISE CUSTOM POOLS, INC.

  5.0

  They were great and wonderful. They did a great job. They gave us a good estimate of how long it would take and they completely handled everything. I didn't need to ask them for any pool cover, it was included. They just worked very professional and just great job. I was real happy with them.

  Carol G.
• PARADISE CUSTOM POOLS, INC.

  5.0

  I rate them an A+. They're very professional. They know what they're doing. They were good about keeping their appointments. They did high quality work. I interviewed about 4 other pool companies. I feel like Dominique went above and beyond to assist on the project.

  Kathleen H.
• PARADISE CUSTOM POOLS, INC.

  5.0

  It was time to replace my pool that had been around since 1987. I had quotes from 4 different companies and not only was Paradise Custom Pools the best value out of them all, the owner Dominic's demeanor and personality ensured there wasn't a better company to work with........ and he was right! From day one until completion I don't think I could have encountered more courteous, professional pool installers. Every question I asked was answered and as I watched from within my home their meticulous attention to detail was second to none. Each phase of my pool's construction was met with another crew of pool professionals that literally outdid the last. Pleasant and eager to explain in detail what to expect, I was completely blown away with the final results of my pool! I would hire Paradise Custom Pools again and would highly recommend that if you're looking to have your pool redone call Dominic and let his people take care of you

  Samuel I.
• PARADISE CUSTOM POOLS, INC.

  5.0

  Our pool needed re-plastering and after talking to Paradise and one other top rated company on Angie's list, we opted to go with a pebble finish. We went with Paradise as they gave a firm proposal on the spot and timeline that met our expectations. The other company was vague on when they could start the job and never responded with a proposal. We enjoyed working with Dominic and his entire crew. The job went a little longer than expected but that was due to several changes and add-ons that we made during the process. We were completely happy with the job Paradise did and their professionalism throughout

  WILLIAM S.