
Majestic Pools & Spas
About us
Majestic Pools & Spas is a fully licensed and insured Swimming Pool contractor specializing in the design and build of new construction swimming pools and spas.
Business highlights
Services we offer
New construction of pools & spas.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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97% | ||
3% | ||
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Rob and his team are top notch professionals and from the get go were very reliable and responsive. They were on time, and navigated working with our landscaper (Landscaper did not do so good on our project) and managed to keep the pool and spa building on track. Even when mistakes/errors were made, Rob was very professional, non argumentative, and corrected the situation immediately, without blinking and taking ownership for the situation. Overall our experience with this company has been exceptional and would recommend anyone to seriously consider working with them.
This is a quick update of my pool progress. It is not completed but it so far, looks beautiful and is of high quality work. Rob and Chuck have been wonderful and attentive during the process. I am 100% happy with choosing Majestic Pools. Looking forward to seeing the final outcome.
September 18, 2015
This is an update from my first review.
The owner, Rob contacted us as soon as he received our review. He was very apologetic about what had occurred. He asked us if we were still interested in using his company, and said he would like to have the opportunity to regain our trust in his company and that he would personally take on the job of completing our project. We decided to schedule a meeting with him, as we still believed the company's previous reviews on Angie's list were solid. My husband met with him and Chuck, the Landscaper while I was out of town. When I came back, we again met with them and now are in the negotiating stages trying to decide on materials and cost. Rob has been extremely accommodating, and has taken me to several homes to see pools and landscapes the company has designed and recently completed. Each was unique, and extremely well done, and of high quality. It was very kind of the owners to let us into their backyards and private space. Although we haven't come to an agreement on final material selection and cost, I feel much more confident about deciding to stay on with Majestic Pools to create our pool and deck. Rob is extremely knowledgable and experienced, and it puts my mind further at ease knowing he will be the one taking on our project.
8/6/15
After 20 years of waiting, we have finally decided to put in a pool and spa and thought we found the perfect pool company in Majestic Pools. The designer we met was very energetic, self-assured, positive, and confident about his company's work quality.
We weren't sure what we really wanted and he helped, and listened, and created a design that was ok. He came to our home a
second time with Chuck, the landscaper, and he seemed fine as well, but the design was missing our BBQ station and
seating area, and Andrew needed to redesign it, in addition, we changed our minds and wanted a rectangle pool with a
cover.
Andrew did a wonderful job with the redesign and we decided to select this company to build our dream Oasis. We were to have
travertine pavers, and many other bells and whistles. We shook hands on the design, materials and price, and he was going to draw up the contract and get back to us within a week. We were very excited to get started. We called the other companies to let them know we had chosen another company. We spent a weekend at different stores looking for the stone pavers and tiles for our pool and yard.
A few days later, we received a phone call from Andrew saying that the guy doing the calculations, "miscalculated the price
and we were quoted for "cement pavers" not travertine pavers".
This really took us aback, and I explained that it was not on us for their accounting error. We had already given them our top price for completing the job and now they wanted to increase it by $10,000 because they calculated the wrong material when they gave us the original quote, contradicting the design and discussions we had with them about only using "travertine pavers" for our backyard.
(Bait and Switch is what this amounted to)
I told Andrew to talk with the guy who did these calculations and let us know how we could keep the price in our range and keep our agreed upon original price and materials. He said he would call back, and we discussed going to check out other projects he had designed so we could get a feel for their work quality.
IT HAS BEEN OVER 3 WEEKS, AND NOT ONE PHONE CALL OR E-MAIL. HOW VERY UNPROFESSIONAL OF A COMPANY
TO LEAVE A POTENTIAL CUSTOMER HANGING. ARE THEY WAITING FOR US TO CALL THEM TO PUT IT BACK ON US SO WE WILL BEND TO THEIR MISTAKE? WON'T HAPPEN!
THEY NEVER TRIED TO REACH OUT AND WORK ON A COMPROMISE ON THE PRICE OR CHANGE IN DESIGN TO REDUCE
THE COST SO IT WOULD FALL IN LINE WITH OUR BUDGET. WHY? WERE THEY INSULTED? DID THEY THINK WE WOULD JUST AGREE WITH SOMETHING OTHER THAT WHAT WE HAD DISCUSSED BECAUSE THEY DIDN'T CALCULATE THE CORRECT MATERIALS? WELL, IT'S BETTER TO KNOW WHAT THIS COMPANY'S ETHICS ARE BEFORE THE CONTRACT IS SIGNED. PERHAPS THEY ARE A GOOD COMPANY, BUT I GUESS WE WILL NEVER BE ABLE TO FIND OUT.
"As the owner of Majestic Pools, I was understandably very concerned when I read the above review and immediately contacted the sales person involved and confirmed that he did not call the (Removed member name) back after informing them that he had made an error in his proposal and could not meet their price. I immediately contacted the (Removed member name) and offered my sincere apology and was able to set up a meeting to personally address their concerns and see if there wasn't a way that we could regain their confidence and discuss options for creating their vision. We are currently working together towards that end."
Rob from Majestic showed a high level of professionalism from start to finish. He was prompt and thorough with all of his communication. Rob ensured we always knew what was going on and what to expect. I can't say enough at how pleased I was with the whole process. The job was true to the initial quote and there were no unexpected cost overages.
I could go on and on, but I will stop. I would highly recommend Rob and Majestic Pool and Spa!!
For Landscaping Rob also made a recommendation for River's Landscaping. And once again we are very pleased.
When I said go. They broke ground a few days later.Everything went very smooth. Rob was on top of every aspect of the build. Rob was always available for questions and came by regularly. He was extremely flexible with my changes and upgrades along the way. Every single person on his crew was great. They treated me with the utmost respect and constantly checked to be sure I was happy with what they had done that day.
I had decided to go with nontraditional coping and ledger stone. I had beautiful Turkish Travertine coping and Nevada Quartz ledger stone. Each stone hand cut and fit. His crew helped me with small but important decisions like grout and made me samples to choose. Sounds small but makes a huge difference in the overall look. I met with the Pebble Tec folks and they walked me through the process and were very helpful in looking at the overall design and picking the right color. Like I said, Rob has the best of the best working for him.
My pool is about 24,000 gallons. It has 3 Pentair variable speed pumps and the waterfall now works through the pool cleaning system. We added solar and it is really working nice. I can control the pool, pool lights, yard lights, spa, waterfall, spillway, heater, solar all remotely. When I say remote, I mean from my iPhone. I can be anywhere and turn on the Jacuzzi! They also installed intelligent lighting for many different pool colors or themes that can keep changing depending on the mood you want to set.
On the landscape portion, I went with Gabriel at Rivers Landscape. They tied in everything to Rob?s pool design with an outdoor kitchen, new outdoor bathroom, pavers, pergola, spiral stairs, putting green and more. These two companies have done a lot of work together. I think it is important that your landscape company has a good relationship with your pool builder. It?s construction, they both need to be a little flexible towards a common goal and they were.
To sum it up, I?m a very tough customer. I do lots of research and investigate before I buy. I?ve done the work for you. The pool has been done for a few months and I am very happy with it. I now have a Tropical Paradise in my yard. Rob and I remain in contact regularly. It?s my first pool and small questions pop up and he is always happy to help. It?s not just a sale to this company. They really do care and take great pride in their work. Just call Rob at Majestic Pools and get the pool of your dreams. You?ll be glad you did.
We saw Majestic?s signs in our neighborhood so we decided to include them with other companies to get bids on building a pool. We?re glad we did because they were unlike any other contractor we?d worked with. Rob listened to what we wanted, then came up with a design. We liked the design but didn?t like that we would need to install alarms at every exit door into the pool area. So Rob did an alternate design where we could fence the whole pool yard and eliminate the alarms. The design met all our needs. His price estimate was in the ballpark with other estimates, and after having a look at a couple of his recently completed pools, we decided to go with Majestic. Rob always kept us up on the schedule, and he stayed on his schedule. We encountered no surprises in the whole process. The final result is spectacular and we couldn?t be happier. Rob has always been patient and helpful. We give Majestic the highest marks for their process, product, and service.
Licensing
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