
Serving Redondo Beach, CA and surrounding areas
Approved
In business since 2005
Customers say: True professional
"We were in a tough position having started a remodel with a contractor that we had to terminate. We had been looking for several months for another contractor. We sought out Lou based on Angie’s list reviews versus a General Contractor. Lou’s operation is as a construction company and relies mostly on his own crew. His crew is great to work with. As other reviews have attested they are prompt, clean, respectful and do a full days work. They clean up at the end of the day and set a high bar that other contractors don’t meet. Lou was coming in on a project that had already started having had drywall up. As part of starting conditions we had to pay for the exploration and redoing several areas. I questioned the necessity of some of the rework, but that was the condition to have Lou take on our project. The electrical from the previous contractor had to be redone, but even with that we did not pass the final electrical inspections and we had more costs at the end. Windows and doors schedules were all very long, (I think it is an industry issue). Lou had promised a quick turn around on 2 windows if we ordered a standard window, but the delivery ended up taking as long as if we had ordered custom. Lou’s communication style is mostly emails. The routine is to speak with the foreman and he presents issues to Lou. We found this inefficient. I had an intense professional schedule during the time frame of our remodel with Lou and his insistence on email impacted many work hours for me. On numerous occasions, a short phone call with an email confirmation could have eliminated back and forth emails. While Lou does this to have a record of communication, he still missed confirmation, and specification that I had spent the time to craft in email. Several caused financial and schedule impacts to our project. Some of our initial designs glossed over how corners or materials would complete. Lou and his crew were great in figuring out these transitions. Lou stands behind his work, which is a plus. He will rework an area that is not correct. However in a few instances if our initial direction had been followed, reworking would have been unnecessary. As other reviews have stated he comes back to fix minor issues that occur after the project has completed. ( Circuit breaker warranty, and cracked tiles, etc). We had several warranty issues with Kohler during the project and Lou did not charge us for the labor to replace the warranty product. We ended up supplying most of the finish material ourselves. He provided the construction materials. While Lou puts an exclusion in his contracts about the match of a transition from existing to new construction you would be hard pressed to pick them out in our completed project. Matching the texture in both stucco and drywall is almost seamless. We had a cutting edge master bath design. Lou’s foreman for our project was detailed and instrumental in the tile layout, and we’re very pleased with the finished product. Lou went to bat for us on several issues we had with the inspector because of the master bath we had designed and ultimately prevailed. Lou supplied several custom cabinets (Master bath and laundry room). We found them to be adequate, and the cabinet maker stands behind them, but in the master bath the cabinets had to be removed and trimmed down 2 inches. They also ended up not being level, therefore the countertop is subsequently not level. In contrast, for our kitchen we had already sourced semi custom cabinets and as far as overall quality, we prefer the cabinets we had sourced for the kitchen. Lou saved our project for which we are very grateful and we wholeheartedly recommend Stone Age. It does come with a price but you’ll be happy with the crew and the results"





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