Get matched with top drain pipe installers in Duarte, CA

"Ryan was perfectly on-time and was a plumbing scholar and a gentleman. We had a simple drain replacement under a new sink. Going to Western saved me at least another day of trying to figure out proper parts and doing the install myself, and it also saved my wife's ears from hearing my salty language."

"Thought I had a leak under the house from a kitchen drain. Turned out it was a leaky toilet. Fixed the same day! These guys are best. I finally found a plumber who I trust!"

"Wesley was very professional and knowledgeable. He installed our disposal in less than an hour. His prices are competitive. If you have any plumbing issues, I highly recommend Rapid Rescue."

"Showed up when they sar, diagnosed the problem quickly. As we have a heat pump we have had many issues with repairs, even with the company that installed it!"

"Mike and Bert took care of me from beginning to end. Whole house piped. Would highly recommend to anyone"

"Giovanni was super friendly. He did a great job repairing some pipes and was quick. Highly recommend him"

"Athen did an amazing job installing my utility sink. The job turned out to be bigger than what he quoted, but he kept the same price he originally quoted me. He went above and beyond to make sure the job was custom and solid . He was professional, courteous, and friendly. Highly recommend !"

"The process took only two days. One the first day 8 workers were at my house at 8:13am to remove the old sprinkler system and dig the trenches for the new system. At noon the crew was trimmed to 4 workers and they completed the installation of the sprinkler system. The company providing the sod brought it by truck two days later at which time 2 worker installed the sod. The owner of the company showed me how to work the timer with had been installed in my garage. They completed the installation of sod that day and also programmed the timer for me. The lawn looks GREAT!!!! I appreciated the professionalism and work ethics of all of the workers and the owner."

"They did a great job installing some pavers and artificial turf for my backyard. I would definitely rehire again for future projects and I highly recommend them!"

"When my wife and I discovered our home, built in 1953, had aged out of Earthquake Insurance eligibility because it hadn't yet been retrofitted, we immediately went about correcting that issue.
From the first contact of arranging for an estimate, through scheduling the job, to the work team who did the actual work, and the above and beyond efforts of every single member of their company to make sure the city sign off went through, we can honestly say that Alpha Structural ranks as one of the best companies we've ever worked with.
After the Napa Earthquake most retrofit companies were swamped. Alpha Structural was no different. But they handled our bid as if it was THE most important job on their calendar. What was even more impressive was the honest compassion shown by Kyle Tourje (Alpha's Structural Assessor) and Steve Ferguson (our job Supervisor) when I informed them of a standing weekly doctor's appointment I had. Since I needed to be home to supply the crew with power I was now asking them to schedule our job not only around their existing jobs, but around me. They took this in stride like it happened everyday.. Even with their work load and my day restrictions, our job was scheduled in a timely manner. 
When the bid came through I had several (read: lots) of questions. Kyle answered every one in detail and never made me feel foolish for asking any of them. In fact, he was pleased to share his vast knowledge and did so in layman's terms so I could follow along easily.
It was clear early on that Alpha Structural is run on the premise of Customer First. Every appointment made was kept - and on time.  Every call was returned. As well as every text and email. Every member of the work crew was professional, polite and eager to answer the myriad of questions I had regarding the minutia of retrofitting.  They arrived on time, prepared to work.
The job totaled four days. The crew arrived at 7:00am, worked through with only a lunch break as far as I could tell, and when they left for the day, the area around our crawl space entry was so clean, it looked like no one had been there all day.
Steve Ferguson, actively checked on the job's progress and Kyle Tourje stopped by as well to see if things were going all right and wanted to know if I had any questions. This type of personal involvement from top members, who had many jobs in the works, including some rather large ones, floored me. But, both Kyle and Steve let me know in words and actions that Alpha Structural doesn't have any 'small' jobs. Each job is big to the family who hires them. So it's big to them as well.
When the job was done and the work crew gone, Steve Ferguson stopped by, went under our home with his camera, took pictures of the details of the work performed and though all was good, he wanted it perfect. The crew came back for an hour or so to do a bit more. I was very impressed with this extreme attention to the smallest detail.
Now we were ready for the city inspector. But before the city's inspector came, I got a visit from Dick Sullivan, Alpha Structural's surprise inspector. Not even the top echelon of Alpha Structural knows which jobs Dick is going to inspect. He's looking for perfection - and I was pleased, but not surprised when he emerged from under our home saying this job was about as perfect as perfect could get.
I wish I had a good story regarding the city inspector who arrived to sign off on the retrofit, but I don't. The inspector had a nasty attitude and refused to go under the house to inspect the retrofit because he didn't want to get his clothes dirty. He was angry with me for not lining the underneath of our home. He was angry because the contractors weren't there. (they are not required to be and in fact usually aren't). He was upset I didn't have a professional grade flashlight for him and he was less then professional or polite.
The inspector turned on his heels to leave, never having even looked under the house at all, saying he couldn't inspect the job because it wasn't ready. I immediately called Steve who answered (of course) told him briefly what was happening and gave the phone to the Inspector, who was not professional at all, again.
Another appointment for inspection had to be made. This time Steve was not going to allow what had happened to happen again. Though he was swamped with other jobs he and his assistant Aaron.drove to our home and waited the entire time of the 'window' the city gave us. When this same Inspector arrived Steve and Aaron made sure he inspected the retrofit. Of course it was cleared immediately and it was signed off as a job well done.
However, now this inspector wanted to come in our house to make sure our smoke and carbon monoxide alarms were up to 2014 code. He had a city document for me to sign. Well, after the way he treated me, there was no way he was welcome in our home. And while I knew our alarms were up to code when installed, I wasn't aware if the 2014 codes had changed. I told him I wouldn't sign the paper until I had checked this out. The inspector was seething made.
Just how mad I had yet to discover. A few days later, after making sure our smoke and carbon monoxide detectors were up to current code, I signed the paper and Aaron came to our home to pick it up. Saving me a trip. Alpha Structural then faxed everything to this inspector and awaited his sign off.
That wait turned into almost 7 weeks of this inspector refusing to log the job into his computer as done. The office staff at Alpha Structural ended up sending this inspector all the paperwork three times. They left calls and emails. Steve went down to his office at the Department of Building and Safety. I've never experienced a company so committed to their customers. Alpha Structural had done everything right and then some. This delay seemed to be a personal issue the Inspector had with me for not allowing him in our home. (His supervisor will be receiving a strongly worded letter from my wife and me).
As Christmas loomed and offices were shutting down, Kyle and Steve made our sign off by the city their number one priority. They'd had enough of dealing with this particular Inspector and went directly to the three supervisors above him. Finally, it was one of the Supervisors who looked at the paperwork, saw all was filled out properly, and logged the job as cleared by the city. This was December 24!!!! When Kyle and Steve needed to be on other jobs, when they were looking forward to being with their families, they stayed on the city until our job was finished.
Thank you seems very inadequate for amazing efforts of this company on our behalf. The only regret my wife and I have is that Alpha Structural doesn't do the other jobs we have waiting to be performed on our house. If they did, they would be the only company we'd hire.


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