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"It went very well and all the issues were resolved quickly. Adan was very professional and confident service person. We highly recommended Payless water heater and plumbing."

"Western Rooter to the rescue again! I had a small underground leak which appeared to be due to a bad sprinkler valve. A sprinkler repair company determined that it was not a bad sprinkler valve and thought it was due to a leak in the main water line. Daniel and Alex dug down to find that the leak was coming from a very old (at least 36 years) broken pvc line. After much testing and head scratching to try to figure out where the water was coming from, they decided to "chase the pipe." After much digging, they found that the very old broken pvc pipe was hooked up to a sprinkler valve that was buried 18 inches underground that had not been capped--only turned off. Roots from a nearby tree had opened the valve which caused the leak--crazy! The current sprinkler system has been the same one since we moved into the house in 1988. It took 36 years for the underground leak to occur!"

"The gents from Burris were excellent. When I called to have them check our water heater and furnace, they were very responsive. I was concerned that they might not be able to make it out the same day as I was calling in the later part of the afternoon, but they said that they could come that day at 3:30pm. Needless to say, at 3:30 on the dot, they were pulling up to our driveway. That in itself is impressive! They greeted me courteously, didn't chitchat or waste time, but went straight to work checking on the water heater (which had gotten wet during our last big rain), and soon diagnosed the problem. The burner had water in it. Since I was not over their shoulder watching, they certainly could have said I needed a new burner assembly, a new thermocouple, valve control unit, or all three (since those got wet as well) - all of which would have made them more money in parts and labor. Instead, they dumped the water, cleaned and dried out the burner, and got us going again. They even let us know that there might be a future issue with the ignitor, but that as it dried out, it would probably work just fine (they could have just charged us to replace it when it didn't necessarily need to be). They were ethical, actually did troubleshooting to fix the problem instead of simply replacing parts, and ended up charging very reasonably for their labor. They looked at the furnace as well, said they couldn't really get to a thorough exam right away, but contacted one of their associates who could. They went above and beyond in doing so. They could easily have said they needed to come back later - thus saving the job for themselves. Instead, they got us together with someone else, even though it cost them the $$ they would have gotten by keeping that job for themselves. They showed they were more concerned with making sure the customer got what they needed instead of keeping the money and the job. THIS is how a company gets repeat business! I highly recommend Burris Brothers, and will use them again for future plumbing and heating needs."

"Had a drain problem.  Turned out to be pretty difficult to fix.  Showed up on time.  Fair price for all they did.  Came on Sunday."

"Excellent service. Kevin came and assessed the problem. He provided me with a quote that seemed very pricey at that moment in time in comparison to other quote I got earlier from another plumbing company, who gave a quote without opening it up. After seeing the amount of work it took almost the whole day, the price seemed reasonable. Apparently they didn’t make the part anymore, and the replacement part didn’t fit perfectly well, but he got it to work at the end of the day. But there was no hot water the following day when we took a shower so he returned and spent another half day to get it to work. I really appreciate that he came by immediately to rectify the problem and complete the job."

"Fast and Professional work. I called him last minute and had time for me. my water heater broke unexpectedly."

"Great job by team, came to look at problem and were able to find root cause. Good clean quick work will be returning to them for any plumbing needs."

"Tommy was very punctual and explained everything clearly. We initially dealt with David, he was professional and responded ASAP. Our heater was not blowing hot air, they fixed it for us quickly and we appreciated how they came the same day we contacted them and are open later than other companies, this is super convenient since we get home past 5pm. Thank you!"

"Prompt service — Daniel came out the same day to perform routine maintenance on my tankless water heater. He was professional, efficient, and explained everything clearly. He also gave me helpful guidance about planning and budgeting for a future replacement, which made the process feel much less stressful. I appreciated the transparency!"

Water Heater Pros prides itself on being the number one water heater company in the area. We built an excellent reputation for customer satisfaction by providing quick estimates, a great attention to detail, and competitive pricing. Being screened and approved as well as a licensed and insured professional gives you the peace of mind you need to allow us to give your home the attention it deserves. Call us today and let's get started! Let us do the dirty work!