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Carpet Cleaning questions, answered by experts

There are a few carpet maintenance tips you’ll want to use to keep your carpet looking brand-new. Make sure you tackle stains immediately, and only use cleaners gentle enough for your carpet's specific fibers. You can even pop area rugs on top of wall-to-wall carpeting to change the look of your space and protect the carpet below.

Unless you have a steam cleaner with an extractor (which is what most professionals use), a steam cleaner only breaks up all the dirt and grime stuck to your flooring and doesn’t actually remove the dirt. After a steam clean, the key to getting rid of dirt and grime is going back over it with a vacuum, mop, or microfiber cloth.

It’s not necessary to tip an upholstery cleaner, and it’s usually not expected by the professionals in the industry. However, tipping between 10% and 20% of your total cleaning cost is a nice gesture and a good way to show your appreciation. You might consider tipping if the cleaner gets a particularly stubborn stain out without damaging the material, or if they go above and beyond to clean an antique piece of furniture using special methods to keep your furniture safe from damage.

No, you cannot steam-clean a silk rug. While steamers are a staple for cleaning area rugs, specifically oriental, the same doesn’t apply to silk rugs. The heat from a steamer can seriously damage its fibers. And since you probably don’t want to replace your stunning rug, it’s best to stay safe and keep steamers away from it.

The frequency depends on several factors, such as whether you have pets or children, the type of carpet, and the level of activity in your home. We recommended that you have your carpets professionally cleaned every 12 to 18 months. However, if you have children, pets, or allergies, you may want to clean them more frequently, like every 6 to 12 months instead.

The Alviso, CA homeowners’ guide to carpet cleaning services

From average costs to expert advice, get all the answers you need to get your job done.