Get matched with top pool and spa technicians in Alhambra, CA

"After 20 years our pool and equipment were in dire need of rehabilitation. Our pool pump and filter went out in the same week, and we knew it was going to be expensive, so we decided to have the pool redone at the same time it desperately needed it. We had several contractors out to give us a bid, and Sanchez pools were the most punctual, professional, and honest of all the contractors we had out to the house. Thinking I would save myself a few bucks, we gave Sanchez Pools the remodel of the pool and I decided I would piecemeal the pool equipment from Craigslist. I found and bought a new pump, filter, found a cheap installer, and thought I was all set. To keep this short-winded I'll skip the bulk of the drama that unfolded and fast forward a bit. The Craigslist effort turned into a total nightmare. I ended up paying thousands and a month later the pool equipment was still not installed or functioning properly. Granted Sanchez pools were on top of the pool remodel, they were just about done, and I still don't have functioning pool equipment. I swallowed my pride, called Sanchez Pools, and told them what I had done after not giving them the work in the first place. Rather than getting the "I told you So" Kim showed up the same day, gave me a quote to replace all the equipment (for the 2nd time in 30 days) I gave her the go-ahead, and at this point the pool is complete and the new plaster is waiting for water (not recommended) Granted, I was not on the schedule, and equipment is tough to get a hold of now for the entire construction industry. Plaster needs water soon after installation, so I made my problem Kimâ s problem. She could have taken a shot at me, and I deserved it, but instead she jumped into action. Within 48 hours all new equipment was installed, Filter, Pump motor, heater, and all the wiring/plumbing that goes with it, the pool was now filling with water, and I was the lucky guy that got to pay twice for equipment and installation. Had I just let Sanchez Pools do their thing in the first place it would have saved a ton of time, energy, headaches, and cash. The team at Sanchez Pools are thoughtful, considerate, punctual, knowledgeable, professional, reasonable, and all this in a market where you can cherry-pick your customers, charge a premium, and don't need to deal with major nightmare customers like ME. First, I would like to say thank you to Kim and the whole team at Sanchez Pools. You really went above and beyond the call of duty. We were so fortunate to have you on our job. It could have gone bad a dozen different ways, but you guys are just a class act period. My advice while scrolling through potential contractors to choose for your pool project. I've already done the legwork, had 5 bids, tried to save a few bucks by piecemealing the project, and at the end of the day, I could have had it ALL done in one single call and saved thousands. Call the folks at Sanchez Pools, and rest easy knowing you are in good hands. I would like to add that they are not friends/family, nor they did not ask me to write a review they just earned it, plain and simple."

"We have experienced very inconsistent service at the Pasadena location. The service personnel have been changed four times within the past year, and each transition caused delays as new staff took time to get up to speed. Additionally, one of the two pools has not been properly maintained for several weeks."

"Very responsive and professional. On time. Good follow up. Recommend highly."

"Sal did everything I asked and even took care of my yard which wasn't on the contract. I am very happy we used him. "

"Everything was finished efficiently and quickly while working with Tom and his team. We felt very taken care of because they walked us through each stage in the process. This situation was really stressful for our family but we felt like the stress was lifted with the help of Tom and his team. Very grateful for their help and quick work."

"Awesome job will recommend to all family and friends"