Get matched with top architects in Surprise, AZ

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"I hired them to help me renovate my home. They came prepared with tons of knowledge and experience! They handled all the drawing, engineering, and submittals. I got updated often on what was going on which I really liked."

"They are very professional and understands what I needed to accomplish."

"I am writing this email expressing my utmost dissatisfaction with the service I received from using your contractor. I got hook up with your contractor through HomeAdvisor on Dec 10, 2018 for architectural drawing and permit. Your contractor Joshua Oehler with Arc One Associate repeated stated that I will get my drawing and permit within 3 weeks. This has been going on now for over 3 MONTHS!! Every time I call him asking for update he would tell me that he will sent my drawing over today but never received any calls at the end of the day. This happen 6 times already with his empty promises. His office unethical strategy to hook and bait their customers sicken me. I have had nothing but headache and frustration dealing with him and his office. Come to find out he lost all the informations I gave him about my store design 1.5 month since the date of signing the proposal. After that he never answers his phone or emails. I have to repeatedly go down to the office and complaints to his associate in order for them to even start the work on the drawing and this has been 2 month into. After receiving my drawing I asked him to submit the drawing for my permit and he stated that he will self-certification it and we will get it within a week. Again, more disappointment because it has been over a month and I have yet received the permit. Everyday that am not able to open according to my deadline is costing me ton of money."

"Mark and his crew were a life saver. We damaged our garage door and needed it replaced asap. They were out the next day and had a new garage installed within a few days. Cole and Zach were very professional and were in and out in an hour. Highly recommend for fixing your garage door!"

"Good Installation but Terrible Customer Service, Bait switch price increasing Car not starting because they ran the battery dead during installation on my newer honda accord with new car battery Being lied to by Kendall the front desk assistant Being threatened by Eric the Owner of the company when I had a complaint I started off with a great experience with Dustin the General Manager over the phone. I was referred by the company doing the windshield replacement when they do the tint. He did a excellent job describing each tint package and ask me question to find the right package within my budget. I confirmed with him the package and that everything was included except for tax. I was satisfied and call back the next day. Dustin was not available and spoke to Kendall to confirm everything so on installation day there were no surprises. On Installation day I come in at 8:15am and speak with Kendall. She immediately walks me over to the tint packages and ask me what I want. I'm confused because I though everything was finalized over the phone. She says the windshield tint can be a different tint then the rest of the car. I asked how much of a upgrade in price this will be. She comes back to me and communicates that they are already tinting the replacement windshield and I'm stuck with my first selection over the phone. Which is okay but why the upsell on something that wasn't an option in the first place. She then begins to sell me on the windshield tint and explain that already included and they are tinting it as we speak and I will have to pay 225.00 more because it's not included on the original quote. I was very concern and told her I verified all charges with Dustin and also her over the phone. She continues to pressure me to pay the upcharge and I continue to tell her that this surprise upcharging is not okay. She steps a way for less than a minute and then tells me they can include it with charging me more. I get a call from Kendall at 1:15 that the car is all completed. I come in at 2:50 and they are still working on it but they are doing the completion in the front parking lot. I wait in my car for another 20 minutes until there done. I would rather wait and have it done correctly. Why I had a car almost 2 hours prior saying its completed is unknown. I'm glad I didn't come sooner I would have been waiting. The Tech as he is walking away from me tells me quickly what to do and not to do. I come in to check out with Kendall and she does a great job getting me out the door quickly after paying. I proceed to start my car and it doesn't start the battery was drained. Kendall comes out with a attitude as I'm inconveniencing her. She has the starter in a box and tells me because I'm a man and she's a woman she should do it. I can't see if its a cigarette lighter jump start or battery connecter because it's still in the box. I ask her what kind? She then says if I'm not man enough she can get one of her guys out to do it! The car starter worked I asked for the the owner phone #. She tells me that she can't give it out and he will call me. Then walks into the store as I follow in to ask again she tells me to leave the store. A few minutes later I'm on the phone with my wife stunned by the level of customer service. Erk the owner that was supposably not there comes out to me and acts like nothing happens. He then tells me that He watch the security camera of me and because I was bothered and respectively assertive with what I was promised that I was being rude and Kendall had her reasons to treat me the way she did. I asked a question about the bubbles in the tint and when they go away (kendall communicated that this will happen. He told me that the bubbling doesn't go away and if you don't like it I can rip it out and give you your money back. He then says we don't do perfect tinting (which perfect is impossible) I just didn't need a threatening response included with the answer to my question. I left there satisfied with the good tint job but, unsettled with the way I was treated and how they didn't value my business with poor customer service."

"Mark and his team were wonderful. I had a run in with an unprofessional contractor that I fired after they started hanging drywall. I called Mark Kelso and explained to him that I was now in a tight spot. He was able to remedy the prior work and pick up where they left off without any issues. I made sure Mark knew how anxious I was after the first contractor and he assured me that my anxieties were warranted and he would hope to change that. My need were definitely met and I plan to work with Kelso again."

"Mansoor Rowhani, owner of MTR Builders, managed our home remodel to perfection. He brought in skilled craftsmen to expertly lay tile, build cabinets, and generally update our 10+ year old North Scottsdale home. The work was completed on time and priced fairly. We highly recommend MTR Builders."