Founded 2008 • With Angi since April 2010
Service Provider Response[Member Name Removed], it was a pleasure working with you, thank you for the kind review.
Service Provider Response[Member Name Removed], it was great working with you and your husband on this project. thanks for the kind review.
Service Provider Response[Member Name Removed], I am glad we could accommodate you with our original design and with implementation of the design. MasterAZscapes is always willing to work with our customers over a period of time to complete the project.
Service Provider Response[Member Name Removed] I apologize for our lack of response, I do take it very seriously. After a thorough investigation through Angie's List messages, our emails and GoDaddy's archived emails, I failed to find an Inquiry for our services, I believe that you may have us mistaken with another company.
Service Provider ResponseWe let the customer know that we were 6-8 weeks out before starting, so I am surprised that time, was an issue. We took a deposit to get the project on our schedule, this is a standard procedure for the industry, we start ordering product and we want to be sure the customer is serious before ordering product and being stuck with it. All dead plants were replaced under warranty. Price- customer was satisfied with the price when they signed up for the project. Quality- check out our reviews our quality is excellent. Responsiveness- I did not sell this project, but as the owner I personally handled any complaints that the customer had, and met them several times after hours to be sure they were satisfied, which they were. Punctuality- we arrived at the appointment on time, showed up with our crews on time. Professionalism- we strive to be professional and feel that we achieve this on most occasions, but nobody or company is perfect, as I said before i personally worked with these customers. I believe that the rating received is unfair and unwarranted without factual basis. Could they have been B's or C's that is possible but the D and F ratings are untrue. I am always willing to work with a customer in order to make them happy, they have never called.
Service Provider ResponseThank you for the kind review. We look forward to working with you in the future.
Service Provider ResponseThank you for the kind review. We pride ourselves in quality work. We are glad you are thrilled with the work.
Service Provider ResponseWe have reached out to [Member Name Removed] to schedule a meeting with the landscape manager. We are willing to work with them to meet their landscaping needs.
Service Provider ResponseThank you for choosing Masterscapes. We enjoyed working with you.
Service Provider ResponseMasterscapes installed a beautiful backyard for this customer. As the owner I personally addressed all his concerns and rectified every one of them. [Member Name Removed] refused to pay us for the work and refuses to take our calls. He has no basis for withholding payment and still owes us $7741.00
Service Provider ResponseThank you for the wonderful review! We enjoyed working with you on your project.
MasterAZscapes LLC is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
MasterAZscapes LLC accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, MasterAZscapes LLC offers eco-friendly accreditations.
Yes, MasterAZscapes LLC offers a 5% senior discount.
MasterAZscapes LLC offers the following services: Putting Greens & Artificial Turf, Outdoor Decking, Fire pits, Stone veneer, Fireplaces, Landscape Lighting, Ramadas, Planters, Plants, Irrigation, Landscape Design, Masonry, Walkways & Ponds.