Collins Commercial Services

Collins Came out and did a fast, efficient job on our kitchen sink.

Their in ability to respond in a timely manner, their failure to follow through, their inability to communicate and resolve installing a new pressure relief valve was the worst service from a plumbing company I have ever had. Would never recommend them to anyone or use them again.

The young man Jose was very professional and answered my questions.

I first met Brian near the Plumber Supply store in Chandler and he took a look at my photos and told how to do this job, gave some other advices. Next morning, I called the office and invited Brian to do the job and the appointment was scheduled. The process took just a few minutes. Brian came as expected and fixed the broken, disconnected pipe very quickly and professionally. There was a serious complication because it was a sewer line going from the kitchen into the concrete base of the house and some extra work was required to get access to this pipe. Brian has all required tools and was able to fix everything as promised. I will recommend him to all my friends and family members and will definitely invite Brian if I have any issues in the future. The company is a very pleasant surprise! Thank You for the great job!

Came on time , very professional quick and detailed. Great customer service over phone as well.. thank you Collins Commercial.

Collins Commercial Services came out Nov. 4 to fix leaky water-heater couplings and look at intermittent hot-water issues. Collins was the vendor sent by OneGuard Home Warranty. The couplings were fixed, but nothing was found regarding the hot water. That night, we noted a smell when running a bath for our baby. That smell grew in intensity as the days passed. I reached out to OneGuard the following week. I noted during the second appointment set up that while the smell started after Collins was out, that I wanted to find the source of the smell, not pin the blame on them so I could avoid a service fee. The second and different repairman showed up on Nov 17. He was on the premises for less than 5 minutes. I took him to the upstairs bath and ran the water. We both noted a strange smell. He then declared that he was stumped and recommended a $700 smoke test, likely not covered by the home warranty. The repairman was on site for 5 minutes and literally didn't touch a single plumbing fixture or piece of equipment. Now, I am in the middle of the 48-hour period where OneGuard can't take any other further action until they review the repairman's smoke test recommendation, which they'll likely deny. While I was waiting, I actually did what the plumber was too lazy or inept to do and tested the water and drains. It's clearly now a water supply issue, not a drain, so a smoke test wouldn't be the answer anyway. Not only did the repairman waste my time by not even attempting to fix the problem, but he's sharing bad information with the home warranty company, which will extend the problem into Thanksgiving week. Moreover, OneGuard will likely call this situation closed, and I'll have to pay out of pocket for something that should have been covered. Thank you Collins Commercial Services for not just doing less than the bare minimum, but also making sure your negligence causes additional out-of-pocket costs for me.

Great and he fixed a small leak at my sink

Eric Bruzelius did an amazing job removing the corroded shower valve cartridge in a quick manner. He even left a replacement shower handle to use temporarily until I purchased a Moen shower handle from Home Depot.

Great! Called when they were on their way, arrived on time - showed me and explained to me what what happening, cleared up the issue and all is well! Ref # 148220

Thank You Brian! This is the 2nd time in the past year that you have efficiently & effectively repaired a plumbing issue for me. I will always call you 1st to assist in plumbing repairs because you know what you're doing and you do an excellent job. Thanks

It went perfect! Eric Bruzelius was the plumber technician that came out. He was very professional and efficient. I couldn't believe how fast he was and he fixed this months' long issue we've been experiencing. I would highly recommend him if you're using Collins Commercial Services - he was great!

Gerardo did an excellent job cleaning out the drain. He diagnosed the problem immediately and completed the job quickly. Very courteous. I highly recoommend.

My HVAC unit froze and was not turning on during the hottest time of the year here in Arizona. Gabriel showed up promptly at 8am the following morning and was able to immediately troubleshoot and rectify the issue. He did an excellent job, and had my HVAC working within half an hour. He even went above and beyond by taking photos of my HVAC unit which is on the roof of my townhouse. I will definitely recommend Collins Commercial Services to all of my friends and family! Thank you, Gabriel!

I had a leaky drain pipe from my upstairs washing machine. Eric was able to cut through the downstairs ceiling and find the leaking pipe between the floor on his first attempt. He did an excellent job of repairing the damaged piping. I will definitely recommend Collins Commercial Services to all of my friends and family!

We had a problem with a toilet and the flushing system. Gerardo has been to our home many times before so it is reassuring for me when he answers the call... and answer he did! It wasn't just a faulty handle there was a problem with the primer cartridge. He unflappably diagnosed the issue and smiled at me... and then obtained the part installed it and cleaned up the site. He is an unflappable friendly, courteous professional and an asset to his company!

Collins was assigned to my home warranty plumbing service request. Scheduling the appointment was quick and easy. The technician, Chris, called when he was on his way. I explained the problem over the phone and he went and bought the tub diverter - even called me to double check he got the right color to match my shower trim (chrome) so that he had the right part when he arrived. He went above and beyond to make sure I was satisfied! He also gave me a referral card to share with others so they can get 10% off, use referral code C30275 and ask for Chris!

Brian arrived right when he said he would, and diagnosed and fixed the problem quickly. I would definitely hire again. This company has come to my house before to fix my ac and they always did a great job.

The entire process went smooth. I was notified of when a plumber would be here (time frame). I was called prior to arrival by Brian and he was very professional. The toilet works well now and no messes were left behind. Brian was very personable and I would hire him again in the future. Thank you Collins for a job well done.

Although we discovered that our issue was not covered under our new home warranty, which was not what we wanted to hear, Brian handled the meeting very professionally and offered informative options to move forward. We appreciated how he handled the situation and would call Collins in the future for plumbing repairs and request Brian as our service consultant.

Brian did an excellent job of repairing the leaking/broken pipes in my front yard. He was professional, timely, very experienced (based on the awesome work he did) and followed up after the repair to make sure all was good! As a bonus, his fee was reasonable and fair. I have his info tucked away and he will be the plumber I call when needed. Thanks Brian! from Niki in Chandler.

One of the best plumbing services I have had! Eric called and said he was on his way and would be there in 10 min. Even though I asked for a 30 minute call due to rush hour, etc., he immediately said I can wait for you or if you don't mind I will go to my next job and come back your way. I agreed but he was still able to come over within the time frame even after moving one person ahead! Super nice...asked questions...and went to work. He explained everything he was doing as I checked in on him from time to time to see if he needed anything. Less than an hour later, job finished, drain running well and life is better. Eric was super nice and left absolutely no mess behind! Bravo!

Very well. He also found that the water shut off valves were frozen and fixed those. I am very pleased with the service.

Brian was very efficient and worked to complete clearing in a very timely manner .

They set a time frame and Their plumber, Eric called ahead and was right on time. He showed me the issue and did a great job. Also when he was finished he left the area neat and as if he hadn't even been there!!

Erik B. Did a great job. The leak ended up being under 12 inches of concrete as opposed to the 4 to 7 inches the leak detector told us. He was on time and even came out on a Friday night at 9pm to diagnose the issue. Would highly reccomend.