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"Great service, same day"

"Elegant Bath and Remodel did such a great job on both the master and guest bathrooms of our family's condo. The whole process was smooth, and the team was super easy to work with—responsive, professional, and really detail-oriented. This was particularly important as the condo is in AZ and most of us are in CA and float in and out. The master bath feels like a spa now, and even the guest bath got a major upgrade. We’re so happy with how everything turned out. Definitely recommend if you're looking to update your space!"

"The tech was very friendly and competent."

"Daniel arrived on time. Started on installation of new system inside and outside. He was very attentive to details and made sure everything was done correctly. Daniel was polite and friendly. Great example for your company. The old unit was removed and area was left clean. Mark arranged the date and thoroughly discussed costs. The estimate he presented was less by 5 to 6K than other companies. Very pleased I selected this company. Thank you A/C and Plumbing Pro."

"Tom from Zona floors showed up on time, provided a competitive quote and after hired finished the project on time and left the property clean and tidy. I would recommend Zona floors for your next tile project."

"These two brothers, Jim and Joe Griffin, and their crew were always professional, their work was thorough and meticulous, they were pleasant to work with, and sensitive to the remodeling process and all of the associated issues and pressures. As with any extensive remodeling project there were unexpected / unforeseen issues. All of these issues were examined, explained, and options provided and were covered by our contingency funds. There were also several recommendations for improvements that were explored, accepted, and the budget was modified accordingly. We highly recommend New England Upgrades for their integrity, attention to detail, and ability to work with us to bring our vision and design into reality. The New England team was a pleasure to work with and we consider them friends. We will be using them again for future smaller projects and have already referred them to multiple friends. We appreciate all of their help, positive attitude, and hard work! Kay and Michael"

"The work went well. We had some delays due to parts (Covid-related) but Kirk was pretty efficient planning all the trades we needed. The end result was great - we finally have a modern kitchen!"

"I had scheduled service, it was a few days out and I was concerned about a delay. They explained that I still had time. I then asked if there was a cancellation to put me on the list. They were able to come the day before. The employee was very knowledgeable and helped me to better understand the septic system. Very kind and polite! I will use them again and recommend them to my neighbors!"

"This was the second company I had come look at the leak in my toilet. The first one I thought was expensive. However he only wanted to replace the wax ring for the toilet for $600. So I contacted Angie's list and they sent out master router who to my surprise said I had a major problem in my home. That my walls had too much moisture and it was dangerous. The master bathroom supposedly had 100% humidity and the guest bathroom varied from 27 to 47% humidity. That was supposed to be very dangerous. They said my flange was below the tile level which they said was not right. I have since found out that is incorrect. I had not asked them to check out the master bathroom but they had me extremely concerned that I was living in a hazardous situation. Before I knew it, my guest bathroom was completely gutted and my master bathroom was partially gutted. A restoration company called copperstate came in on their tails and had me even more concerned about what was going to happen in my home.I erroneously thought they were under Angie's list also. I can't complain about the quality of the work from master router because it was good I was just not prepared to do $20,000 worth of repairs to my home. Especially since it was not needed from what the previous company had said. My insurance company is no longer responding and has paid only a portion of what things have cost me. and so I have now had to fork out nearly $20,000 and my master bathroom is still not finished. I do have to admit that they did find an issue with the repair done by Roto-Rooter in 2018 but that should not have cost me the kind of repairs that master router forced me to have done. I would not have had to have two major bathrooms gutted. I have not told him about things like the bubbler that they cut nor that I still am not happy with the cement repair but I am concerned because I've complained about him the cement several times. I'm afraid they won't ever make it any better. I would like it if master router could give me a partial refund because it would never have cost me this kind of money if they had just repaired the toilet the way the other company recommended. The toilet in the guest bathroom still has its original symptoms from the problem that the contractor was supposed to fix."

"Great working with Nick. Work was done fast and everything was explained in full. I would recommend this company to all who need plumbing work"