Get matched with top heating oil pros in Lincoln, AR

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I hired Paschal 3 times to install HVAC system and tankless water systems. About $ 45,000 worth of business. One of the units failed within 1 year. I called them and asked if it was still under warranty. The guy on the phone did not know. He was more interested in sending out a tech for money. I asked for the manager to call me back. It has been 1 day and never received a phone call. I called a competitor. They showed up right away, they honored the manufacturers warranty and got it fixed. I believe Paschal has gotten too big to give you any good customer service. Plus, their prices has gotten really expensive to keep that huge warehouse going. The competitor I used, is a smaller company with great service and they call back immediately. I have 11 rental units that need service all the time, Paschal just lost all of my business. "

"Kramer's office called to notify us that Shawn was on his way to look over our system. He arrived in about 15 minutes and went right to work. We asked him to check the air deliver pipes in the attic and he did. We explained that the rear rooms weren't cooling as well as the front so he adjusted the unit to increase air flow to them. Shawn found a clog in the condensation line that smelled and could have caused problems in the future. He cleaned the pipes thoroughly and restructured them to be more efficient. He thoroughly cleaned the outdoor and indoor units and added some Freon. Shawn opened and outside condensation pipe, cleaned it out and added some pipes to it to make it function better. Before leaving Shawn checked the vents to make sure that we were receiving adequate circulation and he explained how we could keep the unit in top condition. He advised that after the repairs he made his next check up would be much easier and less time consuming. We were extremely impressed with Shawn and will recommend Kramer to all of our friends and neighbors."

"Like clockwork"

"We had issues with HAVC and have used Allied for plumbing previously. The tech came out and we told him the AC wasn't working and there was moisture around the unit. He replaced the "board". 5 days later I walk into the guest room and the carpet is soaked. Open the AC unit and it is pouring water. Call emergency services 3 times and they said they would contact the tech on call again. After 2 hours I told her to just make sure Allied called us first thing in the morning. Filed insurance claim and called Serv Pro. The next morning, Allied called and said unfortunately they couldn't get anyone out here until tomorrow. My husband explained this was an emergency. I called her back and she started making excuses why the tech didn't respond to emergency call. NOT the way to respond to a stressed out customer who has major damage to home because the tech didn't fix the problem in the first place. I told the dispatcher this was not acceptable and not to send anyone to our home. VERY DISAPPOINTED WITH ALLIED. Call someone else if you need help!!"

"I knew that I was going to need very good help with this water heater replacement. The old one was 22 years old and had a lot of sediment in it. Also the location was difficult to get to. Jack sheduled the appointment to fit my schedule. Brad and Mickey arrived promptly and tackled the situation. As expected, the drain was clogged and the tank was way too heavy to lift out without draining. When using air pressure failed, they pulled out a shop vac, jerry-rigged a small hose on the end and slowly suck out enough water to allow the tank to be lifted out. They're one of the best crews I've ever had working for me. I have my mechanic, my electrician, and now I have my plumbers. I'll never use anyone else and I highly recommend them."

"The whole process went extremely well. The sales person Blake was very professional and explained all of our options in great detail. We were given several price options for the size units we needed to cool and heat our Home. After we made the decision, the units were installed quickly and professionally. The installers Efren and Scott showed up on time and worked quickly. They did a great job and represented Airco Company very professionality. They did a great job of cleaning up after the installation. I would recommend Airco (Air Control) to anyone. Thanks for a great job. Lonnie Johnson Springdale AR"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."