
Serving Earle, AR and surrounding areas
Approved
In business since 2000
Emergency services offered
Warranties offered
"I called Opach's in mid-January to set date of service. I left a message. Oscar called back and we set date of 2/17/14. On 2/14/14, I called to confirm the appointment and again left message-no call back to say that 2/17/14 was a "go" or "no-go". Today, 2/17/14, I waited about 1.5 hours into Oscar's stated 5-6 hour service window (~9am to ~3pm} and left a text. An hour later, I called my Fiancee, who purchased the service and she also left a message. About 15-20 minutes later, Oscar called and said he'd be at the house at 1pm, which he was.
Oscar came to house. I did like the fact he put on disposable overshoes {fabric booties} prior to entering home. As he checked thermostat, he did mess up the programming with random keystrokes. I was unaware that the program had been messed up until after Oscar left and I spent time having to restore it. He also said the house needed a new thermostat as the one already on the wall was probably out of calibration, but did no tests to confirm that statement. I did ask his recommendation as to a brand, but didn't ask he replace the one in place.
He visually checked furnace operation; using an instrument, he checked motor voltages; visually checked existing air filter and suggested a pleated filter, which I agree with. He said furnace was in great shape.
Oscar then left, he was on-site about 10 minutes.
I wouldn't use Opach's again due to the lack of response to messages left, particularly a call to confirm an appointment. That's at the most a one minute return call/message. Customers shouldn't be left guessing-particularly if a customer has to take a day off to see to service. I've dealt with other HVAC service providers and have had much better customer service.
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