Get matched with top fireplace pros in Union Springs, AL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"We recently purchased a fire box from Overhead Door and Fireplace, but that will be the last time we darken there door. When the fire box and piping was picked up, and reached our home we found holes in several of the pipes. We called and were told to bring them back for replacement. At that time they said we possibly messed them up while trying to install them ourselves, we were going to have them install the fireplace. Our fire place was not even framed up at this time, how could it be installed. The lady manager called us back saying if she had been there, she would not have taken them back. Today we called them back trying to set up an installation date, the lady manager stated again she would not have taken the pipe back if she had been there. He told her it was put in the back of the truck by their employees, it was given to us that way. Needless to say my husband was not happy. We have now found someone else to get our garage door and other gas fireplace from, if they don’t want our business that’s fine with us and would not recommend them. I’m personally amazed at the lack of professionalism from this business and their employees."

"My experience with Capitol City Roofing has been poor across the board. Short Version: This company did not verify or check their work and communicating with them was a nightmare. Long Version: I hired Capitol City Roofing to fix a leak in my roof. Philip came out for an estimate and looked at where the leak appeared in the house. I let him know that the leak itself was actually in a different spot on the roof itself and offered to go into the attic space to help him locate it from the outside. He blew me off, saying it wasn’t necessary. He told me a whole valley system needed to be replaced on that side of the house. When he came out to do the actual repairs I again offered to go into the attic space to ensure the repairs would be done in the correct location. I was declined a second time. They performed the work, it rained a day later, and the leak was still there. As strong as ever. I contacted them, a worker came out and finally verified where the leak was in the attic, then went outside to plug it up. Turns out they had replaced the wrong valley system, which could have been avoided if they had listened to me and confirmed the location of the leak in the first place. Now I have a large bill for quick fix of the leak that they performed after they replaced the wrong section of roof. I reached out to them multiple times, and after 3 emails and a phone call they finally got back to me and claimed I had multiple leaks, and the replacement of that valley system was necessary. Now it took me a while to finally get this leak fixed – because a well placed bucket does wonders to prevent some water damage – and I have been up in my attic multiple times to search for more leaks. There was only evidence of the original leak, and nothing in the area that they replaced. Unfortunately I am not a roofer and cannot prove this easily, and at this point I’m done dealing with it. Secondly, I asked Philip to talk to my home warranty company to give them information so I could be reimbursed some of the expenses. I was immediately met with eye rolling and complaints that he hates talking to them. He begrudgingly spoke to them, but was rude and uncooperative. I had to have them talk to him a second time because he did not give the right information and they were about to deny me ANY reimbursement. I understand he doesn’t like to talk to them, but it takes 5 minutes to potentially save the customer hundreds of dollars. Instead I got to hear him complain and had to make him spend additional time giving the correct information. Thereby making him visibly more annoyed. Thirdly, their communication was terrible. I had to contact them multiple times before they sent a contract to do the repairs, which they sent over in an email that just said “Here’s the contract, sign it and send it back.” I had to search the contract for details. For example, the date they were performing the repairs. I then had to contact them twice to confirm and to figure out what time they were planning on coming. I was given no information on how to pay for the work, and had to contact the company to figure that out as well. Finally, after figuring out that they replaced the wrong valley system, I tried to contact them multiple times and have not received an answer back. If you need roof work done I highly recommend finding a different company."