Get matched with top window treatment pros in Bryant, AL

"Good job."

"Great job!"

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Very professional, excellent customer service, super friendly, reliable, accountable, overall wonderful experience with wonderful people. I highly recommend this company for your tinting needs. Will definitely use them again in the future."

"Highly recommended! We received an awesome product at an awesome price from an awesome company. I called several of the "leadering" or "big name" companies in window coverings in the Chattanooga area trying to get someone to come out and give us an estimate; however, it seemed like if you were not willing or able to schedule an appointment with them before 4:30 PM (which both my wife and I work) then they would not be able to accommodate unless you took a day off of work. So on a whim I called the Blind Express and let me tell you how fortuitous it was for us. Jackie was more than willing to work with us in figuring out a good time for all involved to meet. Keith came and measured all our windows and made suggestions (when asked) to help us pick out the perfect plantation shutters for our home. We received our quote the day after and signed the contract to have the work down. A couple of weeks later they came and completed the installation in a few short hours and let me tell you we could not be happier with the results as we finally feel like our home is complete. Thank you again for not only being a great company but great people!"

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"I went to the Lowes on Gunbarrel in Chattanooga to order cellular shades. There was no one in the window treatment department so someone from another department who had no idea what he was doing came over to assist. It took about an hour to get the quote and to attempt to get the address changed on my account. He gave up on getting the address changed. The next step was measuring the windows. The contractor that measured the windows was good, but when we went to the store to finalize the purchase, the estimate had doubled, they still could not change our address on the account or complete the order. The associate called for a manger on multiple occasions and managers just walked by ignoring her. We were there for several hours. The associate gave up and asked us to come back the next day to finalize the order. Turns out she was off that day, so we had to go back a third day. The third day we were there for hours again. When we did finalize the order, I begged them not to send the shades to our previous state address as we no longer own that house. Keep in mind, they came to our house in Chattanooga to do the measurements. Low and behold I got a call from Lowe's headquarters to confirm that we received the shipment and of course the shades were shipped to our previous out of state address as the picture taken of the delivery had confirmed. Lowe's headquarters made things right, but I would not be surprised if this store is bleeding money. I do not blame the associate as it appears that the associates get little to no assistance from the management at this store. This location is giving Lowe's a bad name as a whole."

"Ideal Security provided excellent customer service. They installed security screens at my residence and my son’s residence. The services we received were timely and professional. This company goes above and beyond. The job was completed as promised with quality material. I highly recommend Ideal Security."