Get matched with top sump pump installation pros in Palmer, AK

"The whole team at Rock Solid do an amazing job for us when our furnace quit working in the middle of a very cold week this spring. They were very prompt to come out and diagnose the problems we were having and got us a quote for a new furnace quickly and had us scheduled for the replacement in a timely manner. David and Jason came out and installed the new furnace and they did an amazing job! Overall we had a great experience with Rock Solid and will definitely recommend them to our friends and family."

We are a locally owned and operated contractor based in Alaska. We specialize in plumbing work, drain service and excavation. We pride ourselves by always offering the best customer service and project quality for our clients. Call us for an estimate today. 24 emergency services available.

Prospector Plumbing and Heating is a full service plumbing maintenance and repair shop in Alaska. 
No one knows Alaskan houses and plumbing needs better than our crew. We don’t just fix the problem, we give you a long lasting solution so you know your home is buttoned up and Prospector reliable.

"Technician came out on Monday because boiler had stopped working over the weekend - looked at boiler and noticed heat exchanger was leaking; told us that it was not worth fixing and likely warranty will cover some cost.  He did not seem to be very knowledgable and seemed to have trouble explaining why the boiler stopped working in the first place.   He was in the house for maybe 10-15 minutes total and we were billed for 1 hour labor which is reasonable.  The technician had to send pictures and contact the boiler manufacturer to obtain warranty coverage the next day - this was also charged a full hour of labor which I think is ridiculous!  
We were contacted by an estimator to look at our boiler and provide an estimate for the new boiler.  He was punctual and professional and we had an estimate the next day.  The estimate only had a total price; no itemization to show the cost of the new boiler, labor costs, parts, etc.  Given that it had been nearly a week without hot water and they could get it done the same day we approved the cost.  The installer called me around 4:30 or 5 pm to let me know they were heading to the house.  By the time I was off work at 7 (so less than 3 hours) they were already gone and the boiler was up and running.  They gave us a bill for 8565 with no itemization, so I called and asked for an itemized bill.  They sent an identical bill with no itemization and when I called to ask for a break down of costs they said they "don't do that."  Based on the warranty refund I was able to figure out the boiler cost of $2884 and the install cost of $5681!!  The cost of two hours of work plus materials (most of which were already present) was more than twice the cost of the actual boiler!   
The boiler worked well for hot water but when we turned on the heat a week later, nothing.  Another service call to figure out what was wrong.  This technician was on time but also did not seem to be very knowledgable.  When looking at the boiler he asked me for my manual which I provided.  He ended up calling another person to help him figure out what was going on.  Turns out that the temperature was set far too low by the installers.  An easy fix and since then, the boiler has been working well.  
Overall, the work was done well and done fast.  The price was outrageous in my mind and the fact that they won't provide an itemized invoice helps confirm that there is no basis for the high prices.
Update 10/2/15  - The company noticed the review on Angie's list they contacted me again.  After asking again they did provide an itemized invoice - it contained broad categories for boiler, labor, material & permit.  It was still not as detailed as I was hoping.  I contacted the company by phone for a more thorough breakdown of costs which he provided, and he said that they were actually losing money on the job.  They did offer to cover next years annual maintenance.  Overall they did great work and boiler has been working without incident.  Communication is a little lacking and I think they should have more transparency in their fees.  They should be able to provide a DETAILED invoice upon completion of a job to eliminate confusion about prices.  I understand the explanation given for the price of the job but it still doesn't the fact that I feel it was overpriced."

"I needed an Emergency septic pumped out, it had backed up into the lower tub. They were busy as others that I called that day, but Tony said he would get it pumped ut but it may be later as they were on another job. Later Josh called and said he would be here today even if it was later tonight. Well he showed up, it was dark by then about 8 pm and he got the job done just as he promised. and he wanted to know the system checked out ok before he left. Very professional and a job well done."

"Our technician, Dameyan Jackson, called the night before the day of service to let me know the time that he would be here to service our system. On Friday, he called to let me know that he was available to come earlier than scheduled, if I would like. He arrived shortly after the phone call, came in and quickly recognized that the pump had failed. He was very knowledgeable and professional. I was very pleased with his service and look forward to him returning to install a new pump."

"The workman ship was excellent. Configured the plumbing if repairs were needed in the future it would be minimum impact. Highly recomended to perform any type a job"

"Fixed an issue that another drain company could not."

"The garbage disposal job took approximately 3 1/2 hours to install. The installer had to leave to go to Home Depot to get plumber's putty. The second worker repaired cracks in the garage floor. The garage water spigot was not completed.
Total time worked was 4 hours each @ $75.00 per hour less 10% for senior citizen discount. If I would have had Lowe's install the garbage disposal, it would have costed $140.00 Fixing the cracks in the garage concrete floor was a simple job, which I believe should have taken about an hour."

We exist to protect homes, health, and safety in the communities we live and work in. We perform every service with integrity, professionalism, and respect—doing the job right, not just fast.\n\nWe are committed to:\nServing our local community first, especially in times of need\nReinvesting in our community, local services, and emergency readiness\nSupporting our employees and their families, who live, work, and raise their lives here\nOperating honestly and transparently, with no shortcuts, no pressure tactics, and no exploitation\nLeaving every property, client, and situation better than we found it\n\nWe believe strong communities are built by people who show up, take responsibility, and give back. That is our standard. That is our promise.\n\n— HandyMedics