Get matched with top greenhouse and nursery specialists in Indianapolis, IN

"Last year, our front yard died and we called Salsbery Bros. We were told we had a fungus in the front yard and they would need to reseed. We signed a contract for them to get rid of the fungus, reseed our yard, and provide ongoing maintenance. They were supposed to start early Spring (we were told we'd be one of the first jobs since we signed the contract last Autumn). The day they were supposed to start, someone called and said they wouldn't be out because rain was in the forecast (didn't rain a drop that day). Reseeding took place a few weeks later. We watered (as instructed) but called more than once to let them know the new grass was dying, not growing in some places, and the weed that overtook our yard last year was back. Early on, I sensed Salsbery was not providing adequate lawn care, and knew we would eventually be blamed. A customer shouldn't have to repeatedly call if the lawn is being properly monitored and maintained. Three weeks ago, a Salsbery rep looked at our yard and told me the company would make things right. He checked the ground and said it looked like it was adequately watered (at that time). He said the Spring was too hot and the seeds didn't have a chance to survive - never mentioned we were at fault. Yesterday, a Salsbery rep (we think the same one; since I wasn't home I can't be sure) told my husband we were at fault; we hadn't watered. We also now have a fungus in the back yard (which we didn't have last year). When my husband asked why we have a fungus (when they were supposedly maintaining the yard), he was told fungicide was extra and we would have to pay for it. That's fine; we understand we need to pay for something that isn't included in the original contract. The back yard has had dead grass spots for weeks; why didn't one of the men treating the yard mention this to us or to a Salsbery manager for follow up? If Salsbery provided adequate lawn care service, why is our yard overrun with weeds? Why is there a new fungus? The yard looks worse now than it did before they started. Couple suggestions for Salsbery: 1) Get your stories straight before talking to clients. What changed in 3 weeks? We were told your company would make things right and then (a few weeks later) blamed. 2) Make sure the people doing the lawn care don't comment about what's being done wrong. 3) Communicate with your customers and you won't be annoyed when they repeatedly call asking when someone will be out to check on the yard. 4) Make sure the client has specific instructions how to care for the yard between maintenance visits. Don't assume they know and don't blame them when the yard dies because you failed to tell them how to properly care for it between visits. 5) If you are using sub-contractors, hire better ones who care about your reputation 6) Don't put a flag advertising your service in a yard that is the disgrace of the neighborhood. And finally, have the integrity to do the work you are paid to do. We can't prove we watered, but it's hard to dispute our yard is full of weeds and areas that weren't dying before are now. If Salsbery honored the contract by providing ongoing maintenance - as they were paid to do - how are we to blame?"