Get matched with top well and pump technicians in Greensboro, NC

"Thermo Direct replied quickly and was able to perform the services I required. I would recommend them to anyone that requires the services of a plumber."

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"Work was scheduled and completed promptly. Excellent communication & work from beginning to end."

"Answered my request promptly, then set a time to come by. Was on time and performed the install professionally with attention to detail. Will definitely use again for some renovation projects that are upcoming."

"best ever company and their people are polite and helpful and explained everythng to me . DO NOT DO NOT call a plumber to fix a well problem . I learned the hard way after a plumber fixing my pressure tank broke my whole house self flushing filter . I called caroliner virginiawell and pump and they fixed all the mistakes the plumber made and moved my pressure tank for me and rehooked a new whole house filter up for me . As you can tell I covered up the pumbers note that messed up besides the money that plumber cost me . Please save yourself the headache I have been through and hre this well driller . This company CARES about YOU . I have to add we are seniors and needed help fast and the severe heat did not stop these guys from saving me I live in Axton VA so they did come here"

"Prompt, professional and informative. Great customer service!"

"Great crew!!! Great job!!!"

"James & son came by and solved the problem almost instantaneously. Once the original problem was solved, the system was tested. More issues needed resolution and these were solved. The team was knowledgeable, clean and efficient. Highly recommend. "

"Austin was great!!! His communication and explanation of recommended solutions was like no other. He was tasked to fix an issue from previous plumber that would not come back to correct faulty install of spigot and water hydrant. Austin explained what happened with the previous installation and the below par accessories that the previous plumber used. Austin also installed water faucet , water line , trench, and installed French drain for outdoor sink that we had waited for the previous plumber to install for almost 2 years . We highly recommend Austin for his quality of work, professionalism, explanation of resolution and communication from first call to job completion! Well done sir, thank you for completing the jobs in a timely manner !!!! "