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Recent Well Water Pump Repair Reviews in Boston

  • Sila Heating, Cooling, Plumbing and Electrical
    5.0
    Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy
    steven m.
  • Sila Heating, Cooling, Plumbing and Electrical
    5.0
    Matthew from Sila was amazing. Not only did he leave what was a mess, super clean, he put in the time necessary to help make sure that all the changes I wanted were in place. New PVC to the sewer line, new extra tap for the vent I'll need next year, re-routed old drains to not only look better, but everything is now tighter-knit and well-organized. Even threaded rods to bracket the drain and valve so that the whole system doesn't shake when it shuts off. I am thoroughly impressed with the focus, the time, and the result. Sila's pricing is high, but in this case I am convinced that I got what I paid for... a system that I won't have to worry about one bit, for many many years to come
    Craig B.
  • Papalia Home Services
    5.0
    It turned out fine. I bought the coupon and I was waiting for something to break for plumbing but they came and set up my sump pump plumbing. I had to make a couple of calls and they got back and I was running late on using the Big Deal and they managed to schedule me and get me taken care of. They young plumber Rad was very good to work with and he is a nice young gentleman. They were very clean. They put on booties before they come in to the house and Mrs. really appreciates that and it was a nice touch. They do service furnaces so I was enquiring their annual service contract and I will probably get that from them
    JOSEPH M.
  • Papalia Home Services
    5.0
    Excellent work. This is the 2nd time I have used this company, and they are great. Very professional, prompt, courteous, knowledgeable. They also explain what they are doing in layman's terms so you know what is going on. will use again for future work in a heartbeat!
    Kevin W.
  • Papalia Home Services
    5.0
    It was an unseasonably hot weekend, and the condensate pump for my furnace was making a loud noise; it seemed to have stopped working and the internal alarm system probably tripped the central A/C and kept it from working. I called for the 24/7 service, and they responded very quickly with a service technician. It was ~$120 just to have someone come out for emergency service on a Saturday. When the technician arrived, he quickly determined the pump needed to be replaced; as it was incredibly hot and I had guests staying over, I agreed, even though the price seemed a bit high to me. It ended up being ~$400 (after a $30 Angie's List discount) just to replace a pump that was probably $60-80 in parts, though I could understand companies charging a premium for such quick 24/7 service, especially during the peak summer season when there is a lot of demand. Overall, I was very happy with the speed and quality of the service, even though it was a bit expensive. The new pump is very quiet and seems to be working quite well
    Michael Y.
  • Real Dry Waterproofing - Scituate
    5.0
    After this summer’s unprecedented rains, our sump pump system failed and our finished basement took on water. Most basement waterproofing companies we called told us they couldn’t handle our specific issue. Curt from Real Dry Waterproofing came within a few days of our call, inspected the system and diagnosed the problem quickly. He also explained it in a way that we could easily understand and designed a solution that is much more robust than what had been in place before. The Real Dry Waterproofing team installed a new system with backup, quickly and professionally, and at a reasonable cost. We are really impressed with the expertise of this team and we would recommend them to anyone with any kind of waterproofing problem
    Christina G.
  • Baker Elman Plumbing
    5.0
    Simply put, I could not have asked for a better experience or a more professional and helpful service provider than Baker Elman. Here is the more detailed version.... I live in a part of Needham, MA that has an incredibly high-water table. Needless to say, having a reliable and highly functioning sump pump is essential to keeping my finished basement dry and for maintaining my sanity! Unfortunately, my electric back-up pump recently stopped working so I called Baker Elman as I needed someone who can give me the peace of mind and confidence that this project will be done right and I knew they were the right firm for the job given previous interactions I’ve had with this wonderful firm and their super helpful and knowledgeable staff. I had a very tight timeline as I had nanny moving into our basement bedroom in under a week and the pump was in the closet within her bedroom so I was hoping to avoid disturbing her after moving in. With the help of Lisa, a very nice and super helpful member of the office staff, in just a matter of a few short days, they were able remove the malfunctioning battery back-up pump and replace that with a much more powerful and reliable Zolar pump! Having a generator made this an option for me, which David Elman, the owner of the firm as well as Frank one of the awesome technicians both suggested! Next order of business was minimizing the natural running noise of the pump as our nanny’s bed was less than 4 feet away from the pump closet. Lisa put me in touch with another one of Baker Elman technicians, Smith, who had exceptional carpentry skills. Within 24 hours of me calling and speaking with Lisa, I had Smith come out to my house, measure the pump closet area, and build a custom, wooden insulated cover that substantially reduced the noise of the pump and the running water!! Smith also added insulation to the closet walls to further reduce any sounds from the pump area!!! He was incredibly professional, friendly and helpful! These guys are not just pros at their trade, but they take customer service to a whole new level. I cannot thank David, Lisa, Smith and Frank and the rest of the incredible Baker Elman team enough. You guys have a customer for life
    Mike M.
  • Baker Elman Plumbing
    5.0
    Simply put, I could not have asked for a better experience or a more professional and helpful service provider than Baker Elman. Here is the more detailed version.... I live in a part of Needham, MA that has an incredibly high-water table. Needless to say, having a reliable and highly functioning sump pump is essential to keeping my finished basement dry and for maintaining my sanity! Unfortunately, my electric back-up pump recently stopped working so I called Baker Elman as I needed someone who can give me the peace of mind and confidence that this project will be done right and I knew they were the right firm for the job given previous interactions I’ve had with this wonderful firm and their super helpful and knowledgeable staff. I had a very tight timeline as I had nanny moving into our basement bedroom in under a week and the pump was in the closet within her bedroom so I was hoping to avoid disturbing her after moving in. With the help of Lisa, a very nice and super helpful member of the office staff, in just a matter of a few short days, they were able remove the malfunctioning battery back-up pump and replace that with a much more powerful and reliable Zolar pump! Having a generator made this an option for me, which David Elman, the owner of the firm as well as Frank one of the awesome technicians both suggested! Next order of business was minimizing the natural running noise of the pump as our nanny’s bed was less than 4 feet away from the pump closet. Lisa put me in touch with another one of Baker Elman technicians, Smith, who had exceptional carpentry skills. Within 24 hours of me calling and speaking with Lisa, Smith came out to my house, measured the pump closet area, and built a custom, wooden insulated cover that substantially reduced the noise of the pump and the running water!! Smith also added insulation to the closet walls to further reduce any sounds from the pump area!!! He was incredibly professional, very friendly and super helpful! These guys are not just pros at their trade, but they take customer service to a whole new level. I cannot thank David, Lisa, Smith and Frank and the rest of the wonderful Baker Elman team enough. You guys have a customer for life
    Michael M.
  • Baker Elman Plumbing
    5.0
    Everything went well. It was a big and dirty job. I am very pleased with the results.
    Mikel N.
  • Baker Elman Plumbing
    5.0
    I thought their price was very good but we had a ledge we didn?t realize so when they were drilling they hit solid rock. So we had to have someone come in and drill with a bigger drill. They were able to make it work. It didn't go down as far as they had hoped but it works. They cleaned up but they didn?t put our things back that they moved
    Phoebe O.

Last update on October 11, 2021

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