They were outstanding from the start. We discussed what was going on over the phone, and after coming out to look the situation over, we decided it was probably a groundhog (possibly a fox as I had seen some recently). A trap was set and the catching began! We (they) got a skunk, a opossum, another skunk, and finally a groundhog. I let the opossum go as they're not relocated (euthanized), but the rest were relocated. FYI, groundhogs are pretty friendly - I fed him while we were waiting for his pickup (it was the weekend). I was not charged extra for the skunks, even though they do cost more if that's thought to be your issue (understandably). I really want to express this - a real friendly HONEST bunch. Helped renew my faith in people.