Nearby Reviews of Range & Vent Hood Installation
Apache Appliance Inc.
I saw a range I wanted at the store (and later on their web site), and it said to call for a price quote. The owner told me I called at a busy time (9 a.m.) but said he would be sure to email the information to me within a few hours, which he did. Their prices were competitive, but I ended up purchasing it at Best Buy since they were about $50 cheaper and since I had a gift card that I wanted to get rid of. The gentleman didn't take too kindly to my purchasing it from Best Buy rather than a family-owned company and replied, "GOOD FOR YOU. WHEN THEY COME ASK THEM IF THEY MAKE A LIVING WAGE." With the Home Depot being just across the street from Apache, and other "big box" stores nearby, the competition must be too great. I've contacted them before and I didn't have a bad experience so I guess he was just having an off day.
- Sharon C.
M & M APPLIANCE SALES & SERVICE INC
We had some issues with the ignitors on our range and controls for our ventilation hood. Another service provider came out and did a terrible job - actually damaging the hood and making the problem worse before admitting that they could not fix the issue. Chris from Mand M was able to come out, assess the problem, and order the parts for the repair. Unfortunately (and through no fault of Mand M's) the required parts were on back order, and took almost two months to arrive from Viking... My only critique here is that a little more proactive updates on the ststus would have been nice - I had to place several calls to Viking and Mand M to confirm that the parts were still on backorder. It might have been easier if they just sent an update every week or two to let me know that they were still waiting on parts. Nevertheless, they did an excellent job on the repairs and their pricing (while not cheap) was more than worth it to have a qualified person come in and do the job the correct way. I would definitely use them again for any appliance repair!
- James L.
Bray & Scarff
B&S (which should be BS) charged me appoximately $50 to have someone come out to take a measurement for the installation. I was supposed to then get an estimate from the salesperson for the cost of the installation and range and hood I was buying from them. I never heard back after the visit. I called the store and asked the for the salesman to call me back three times. He never called back. I eventually went elsewhere and had to pay again for someone to give me an estimate. Would never deal within company again.
- Edward K.
Installers were professional and did a great job. A screw scratched the top of the dishwasher door during installation. Though it is only visible if the door is actually open, the installer proactively pointed it out and said they would be replacing the control panel where the scratch was once the part could be ordered.
- David G.
BRAY & SCARFF
The service was very, very bad. They seemed very nice when I first talked to them. They were supposed to come out and install everything, but they did not have the hood, backsplash, or washer & dryer. When they came out to install it they had measured wrong and the washer didn't fit. They just left it in the middle of the room. They were dragging some appliances on the floor and I said please be careful those are brand new wood floors. They said they knew what they were doing. They scratched up my wood floors all against the grain. They forgot my hood for the oven. They said the hood did not come in. I called and they said that it had arrived. They never showed up so I called back and they said I don't know what your talking about the hood hasn't arrived. They finally came, but they had the wrong size backsplash. It was just terrible service.
- Caroline S.
Bray and Scarff
They sent a technician who came, looked at the hood for about 2 minutes and told me I needed to clean it. I had already cleaned it and told him I needed a little more information than that. There is no way a hood would continue leaking oil after being cleaned and he told me I didn't clean it well enough. I had another contractor who was in my house, totally unfamiliar with Wolf hoods take a look and he quickly realized that there was oil build up in the duct work. Bray and Scarf charged me $140 for their "service" and then was pretty tough to talk to on the phone afterwards. Despite our appliances coming from them, we'll never work with them again. I found another company who was much more helpful and I'll be working with them from now on.
- Sarah S.
M & M APPLIANCE SALES & SERVICE INC
Even though I was notified all was in stock and ready for delivery, it took 3 trips for them to get the items delivered. The first time they showed up I asked where the range was - they said it was on backorder even though I'd bought the floor model. They delivered it the next day. The refrigerator was damaged so they had to order another which was delivered the following week. When inquiring about the delivery time, I was repeatedly given incorrect information.
- Patricia N.
Bray & Scarff
They were not very efficient at all. They delivered the appliances to the wrong houses because one set was going to my house and the other was going to a rental property. They delivered my stuff to them. Then they took forever to re-deliver them.
- David J.
We purchased a gas range with an over-the-range microwave to replace our old and broken range/microwave combo. The sales person (Sally) was great. She was extremely helpful. Upon delivery the installation crew could not install the microwave due to the lack of an electrical line for the microwave. They installed the range and took the microwave back to the store. The installation went smoothly and the crew was very professional. The next day I purchased a range hood to replace the microwave. They were able to install it the same day. A different crew came to install the range hood. They were very professional and cleaned up before they left. They do have a restocking fee for returned items but we weren't charged it due to another customer purchasing the microwave we returned. This is our first experience with the Appliance Connection and was very impressed with the service. Will highly recommend to friends.
- Susan T.
Went here because they have a very large brand selection. Paid for installation, but the 2 men who came were new and had NO clue as to what they were doing and could not do the job; the job needed an experienced person. At another shipment when the last appliance arrived the 2 crew knew what they were doing, but for this all they had to do was unbox it. Did a lot of comparison pricing and thought prices were very fair. Had to hire another company to do the appliance installations.
- Mary H.
Bray & Scarff
Bray and Scarf were great to work with. We shopped around and they met our lowest price. Delivered on schedule. Even allowed us to change out a chimney hood for a different model after delivery when we determined that the one we picked would not work as well in the kitchen as we originally planned. Chuck McBride, our salesman, was a great help through the very long process of picking appliance, buying and then having them delivered.
- Mark S.
Almvig's Appliances Kitchens Baths
Scott at Almvigs was very helpful and informative about appliance options from different manufacturers. No pressure to complete a sale, but made it clear that they were eager to earn our business (a turn of phrase I've always liked). Specifically, they readily priced different options; gave a good, fair price for the package we selected; agreed to store the appliances until we were ready for delivery (dependent on contracting for the remodeling), and since we were purchasing a complete set, offered to come to pick up the old appliances before the remodeling, and return with the new appliances when we were ready for them. All in all, easy to deal with and fairly priced.
- Rex C.
Bray & Scarff
'My wife loves to cook, so for our 20th anniversary, I wanted to surprise her with a new high-end Wolf Range and matching range hood. I went into the shop almost 2 months prior to arrange the purchase and delivery/install date, as this was to be a surprise for my wife. We were going to head out of town for 2 days to celebrate our anniversary, my Mom was home with the kids, and so I arranged to have all of this work done while we were gone. Delivery was scheduled for a window of 10:30AM to 2:30PM. They didn't show up until almost 5PM, without calling. My Mom was frantically texting me when they didn't show, causing me to have to call them to find out where they were. No one bothered to call to say they were running multiple hours late. When they arrived, they put the old stove in the garage, and proceeded to "install" the new range. When I first purchased this range, I looked at the specifications to ensure my power and gas lines were where the Wolf specs said they needed to be. The only thing I could see that might be a problem was that the gas connection was about 4" high, and the Wolf specs stated they needed to be no more than 2.5" (to fit under the anti-tip bracket). I took a picture of it and brought it to the store to show the store manager, as if this needed to be fixed prior to the range being installed. Again, since this was a surprise, I wanted to address it in advance. He told me he had an installer who could "move the gas line if needed". I assumed that meant he could do whatever he needed to do it make it fit. When the two men arrived to deliver the stove, it was clear they had no idea about moving or modifying a gas connection, so they connected everything, and left the stove sticking about 6 inches into the middle of the floor, stating that the gas connector was too high and they couldn't do anything about it. Then they couldn't find the knobs for the burners, and after looking in their truck for 15 minutes, were starting to disassemble the stove to take it back to the store, telling me Mom we should "reschedule". She finally talked them out of it, and they went to leave. Meanwhile, I had requested the old stove be taken away, and they were ready to leave that, too. She had to chase them out to the truck to come back and get it. When we got home, my wife was excited to see the stove, but immediately wondered why it was sticking out that far from the wall. I immediately contacted the store, and the store manager told me he would handle it. Long story short, after a week and a half of going back and forth, he basically told me he wasn't prepared to take care of it, leaving me to have to call my own plumber to fix the issue. I wasn't really even upset about that, since I would have taken care of that myself in advance anyway if I had known this was going to be a problem. But the fact that I was told they were going to take care of it, I paid $225 for delivery and installation, and they really didn't do anything except cause me more work and tarnish the surprise. The icing on the cake was that they also put two huge gashes in my two-year old wood floor, and again, after being told by the store manager that he was sending my info to the claims department and that it would be handled since their installers are 100% insured, I am still chasing them around to see what they are going to do about fixing the floors. It's disappointing because I was actually quite pleased with my service experience in the store. But their delivery and installation isn't worth a d***, and I'd warn anybody and everybody before using their services. They are banned from my home from this point forward.
- Ron F.
Bray & Scarff
The visit to the showroom was pretty good, although that's when the confusion began. One guy handled the appliances and a nice lady took our countertop order. The appliance guy assured us that yes, we could have a gas range without needing to vent to the outdoors. We did our own checking to confirm and ordered a lovely Kitchenaid gas range with dual ovens and a large Maytag microwave with filtering vent hood. Both appliances, by the way, are spectacular and we have no complaints with those purchases. The confusion: we asked--repeatedly--if Bray & Scarff (B&S) would arrange for a contractor to install the gas plumbing to the stove since our existing stove was electric. No, they told us, we had to do that. Are you kidding? You are supposed to be a "full service" kitchen remodeler and you don't offer this service? Are you sure? No--we don't do that? We asked again. Same answer. We asked the lady at the countertop station. Same answer. Whatever. We ordered the countertops we wanted, were told we'd get a free faucet--great--and went home. The stove was delivered on schedule, but we spent ***SIX WEEKS*** attempting to get the gas plumbing connected!! The quotes we got from plumbers ranged upwards from $1800 to run 10 feet of piping. We ended up pulling the permits and doing the work ourselves (I'm an engineer and it's not that tough). Lots of lessons learned. After a few disgruntled calls to B&S, I learned that lo and behold, they **DO** offer this plumbing service, and should have done it for us, and it would have been less than we were quoted by the plumbers. The store manager never made any offer to help us or to take anything off for our trouble. Six weeks without a stove is quite an adventure in cooking with a crock pot, expecially over Thanksgiving and CHristmas. Now for the countertops... B&S uses a countertop contractor who insists on the latest technology for "accuracy." They wanted us to clear all our stuff off the counters so that their guy could use a laser device to get "accurate" measurements to cut the stone. He showed up late, then spent several hours attaching tape all over the place before his "laser" could take the measurements. Total time to measure: 7 hours. It would have taken about an hour, tops, to measure the old fashioned way and draw a template. When the counters arrived, guess what? THey didn't fit!! The installers had to spend over an hour grinding and still had to squeeze them in, and they weren't cut to my specs, and the corner shows that they two counters are not at the same height, where they should have been shimmed to match. Further, the backsplashes could not even be trimmed to fit. So much for modern technology. That was 3 days out of my time. No big deal, right? I will not use B&S again. Kitchen remodeling is a major disruption no matter how it's done. Be sure you are going with a real "full service" remodeler who uses all his own people and not some subcontractor from out of state who doesn't report to the bottom line.
- Angela B.
Bray and Scarff
When the technician first came for installation, the microwave was installed, but I was told that additional parts were needed to install the hood. When I hadn't heard back from the installation department the next day, I called the salesman back to reschedule, but there was confusion about which parts were needed, so I was told they would have to get back to me. After several days, I called again and was told that the installation manager was concerned that the hood was too large to replace an above-range microwave. Several days later (and another half-day of missing work), another technician came to measure and said that it would fit and that the first technician had no reason not to install it. He himself could not install, though, because he only was there to measure. Several more days passed with no contact, so I again had to call the salesman to schedule installation, but was told they would have to get back to me. The manager again said he thought it was too big. I measured myself and agreed, so after several more days of back and forth, we agreed on a different hood. I again had to make several more phone calls to set up a time for the installation, which finally was done by two very good technicians. Following installation, I had to call the salesman multiple times to get the appropriate amount refunded, including an amount of $150 for an electrician relating to the installation, who came out and told me that he was not needed. In all, it took 7 week from the date of purchase, through the final refund of money owed back to me. Throughout the process, I was told that I would have to be called back, and the salesman repeatedly told me that he was on "important calls" as an excuse for not returning my calls promptly. I chose this company initially because of recommendations from friends. I was surprised and very disappointed by the unbelievably bad customer service. I will never use this company again.
- Stephanie S.
I purchased an oven, a refrigerator and a range hood. The products are all fine and arrived late, but not more so than you might typically expect from a big box store. My issue is with the double charging. I'm actually stunned at how unhelpful they have been, even though I am not dealing with the "executive office." I would strongly recommend against using Sears for appliance purchases.
- Jack P.
Bray and Scarff
Paul Walterhoeffer was incredibly pleasant to work with. He is knowledgeable and helpful. I have been recommending Paul and B&S to everyone I know.
- Carol N.
Apache Appliance Inc.
When I went into the store, Francis was very helpful in giving me information about various ranges and hoods. He gave me the information I needed to do my own research and told me the best time to call and order the products. They didn't require any kind of down payment, which surprised me because I had been used to having to pay for appliances at the box stores before they would schedule delivery. On the day of the installation, they arrived a little bit early (actually before I arrived from my office) and completed the installation of the new oven and range in a very reasonable amount of time. They made sure everyting was working properly, showed me how to care for the appliances, and left.
- Rosemary A.
Their price was good. The problem with them is the rebate. You send in the papers for rebate and the rebate center always claims that they have not received the paper. If you have not made copies of the receipt, you don't get the rebate. It takes months to get the rebate. They probably instruct people who handle the rebate that they should not provide the rebate. Four years ago I did a major purchase form them. I got deliveries for free also from them. I do a lot of research before I buy anything and I also look at the consumer report. I bought the best model at that time based on the consumer report. I don't buy products that are not made by Sears.
- Thu T.
Bray & Scarff
We have an old Jenn-Air island hood already in our house that had been working fine until it got short-circuited. We first looked to get it fixed through our home insurance only to find out that Jenn Air no longer makes that model and therefore the parts (control board) is also not available. So, insurance is just mailing us a check to replace it. So - then I went to Bray and Scarf with this information and pictures of our existing hood. I thought that these guys are experts in this type of appliance installs and Sam talked as if they are and they know what they are talking about. So, he convinced me to pay $50 to get one of their installer out to our home to pre-measure the installation requirement to get exact cost of the install (removing the old hood and installing the new one - a Zephyr model). And then I will get to credit the $50 spend on to the total installation cost. That sounded fine. And Sam said the cost of install would run around $150 to $300 from looking at our situation. Again - they are supposed to be the expert on this stuff. So - on the designated day the site inspection shows up. First, he does not even have the specs details of the model number that we wanted to install (Zephyr) with him although it was clearly written in to the fee estimate. So, he only spends about 10 minutes at our house measuring the EXISTING hood's depth, width and height (although it will be removed and thrown out), takes a few pictures of the hood and our kitchen, and then tells me that he doesn't provide any pricing on install that the sales person will call me later on Monday. I was there the whole 10 minutes and he did not do anything else but take current equipment measurements and take a few pictures. Tuesday, and not Monday, the sales rep calls me up and tells me right off the bat tells me that its going to be a big job because they have to deal with electrical issues and air duct issues, etc. and that it will cost $600. I said what??? How can that be? The guy did not even look anything at the electrical, did not even care to go outside to look at where the ventilation vent is or inside the existing hood to see if there's any issue with the duct. So, that I start to question - and Sam said well, I don't know the details so let me talk to the installation and call you back. Within a few minutes he calls me back and then tells me that it will be a difficult job because they need to build a frame for this "pro" range - whatever that means and it's going to require two people, etc. BUT that they will take another $100 off the installation. REALLY? if you have really done a proper "professional" assessment of the work involved, you can just come back within a few minutes and give some additional excuses but that you will right away take $100 off?? I had already gone to Zephyr website days ago for the model that I was thinking about purchasing and it already has on Zephyr's website a nice instructional video that shows how to install it - and seems to be very easy install with already pre-build frame for the hood with mounting screws and click on frame solution. Bottom line is I told him that I didn't trust their assessment, and I don't believe them and I will shop elsewhere and they just took my $50 for anywhere near the proper professional estimation work that they were supposed to have done. I can't believe how unprofessional their installation process and site measurement work is. Reviewing the facts, I am certain they didn't do the right job of doing site inspection FOR a FEE, and didn't assess that customer site's inspection details and the equipment that they were going to install and just threw out a number with a tactic of scaring an ignorant customer to take their money for whatever they can. And the sales rep is a bait-and-switch typical bad sales guy who promises $300 while can sell something and then comes back with $600. How unprofessional for a company that says that they are professional when it comes to kitchen appliances. I will never shop at Bray and Scarff again and I will tell all my friends/colleagues the same.
- Harry C.
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