The initial consultation was great. They seemed to know what they were doing. Paid an extra $200 for a technician that was able to get behind our two dishwashers ($100 per dishwasher). The work is guaranteed for a year, but it took approximately 5 visits for them to get the major points of entry. The first technician left an opened bag of bait in our kids toy room, and left bait at child's reach in several rooms, although he told me he had cleaned up all the bait, and although I mentioned I had a crawling baby. This same technician did not believe me about the chimney as a point of entry and did not look into it. As we had to have a follow-up visit due to continued mouse activity, another technician looked into it and sealed up the point of entry, but other entry points were missed. Following continued mouse activity, we had to schedule another house call. Almost at the year point, we unfortunately have still seen mouse activity. Although the activity is reduced, it is not where i expected to be. I truly thought they would eliminate the problem.