Kenmore Dryer Repair in Milwaukee

Milwaukee, WI (53201)

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Reviews of Kenmore Dryer Repairs Near You

I called and gave a part number I wanted to purchase to repair my Kenmore dryer. (I had watched a you-tube video and used that part number). I picked up and paid cash (because if I used a credit card it would cost $3 more dollars) for the part. When I opened up the dryer, I immediately saw that the part was a totally different shape. I thought, good thing I hadn't torn open the package, yet. I then wrote down the exact part number from the starter switch, the part I needed. The next day I called from work and told the owner what had happened and if I could bring back the incorrect part and purchase the "correct" part? He seems perturbed and defensive... and must have thought I thought he was somehow responsible for the error. I assured him, right away, that I did not! and I had made the mistake of getting the part # from the you-tube video that used a dryer that looked just like mine. My mistake, not his. Then I gave him the correct part number (repeated it twice for him, as asked). He went to look for it and came back to the phone and said he had the part. So I went on my 30 minute lunch to make the exchange. When I arrived he was not at all as friendly as the day before. He handed me the new part, took the other, and said even exchange. Because I was in a hurry myself, I didn't check out the number on the part, though it did "look" square, as I remembered. When I got home, I noticed he had given me the wrong part number, and I would not fit. I believe intentionally. I will not go back.
- Rebecca M....
Sears Home Service
The serviceman arrived and we told him about the noise the dryer had been making. He turned it on and it worked. (Just like a car!) When we explained the noise again, he said it sounded like the dryer needed vacuuming out. I was surprised, since we had that done not real long ago, by Sears, on this same 8 year old dryer. Funny we wouldn't need it for 7 years, and then need it a year later! He didn't know. Didn't have a record of the last time his company vacuumed our Kenmore dryer. I couldn't find info on it. So we had him vacuum it out. I showed my extra long brush, that doesn't work all that well, and asked if there is anything else a homeowner can do. NO. Is there a small vacuum cleaner a homeowner could get to handle it on your own? NO. Well since then I've seen some. Maybe they aren't perfect, but they might stretch the visits out a little. After he put the dryer back together, he didn't bother to level it again - like it had been when he arrived at our home. So if you lean on the left front side, it drops down 2 inches! When my husband recovers from his rotator cuff surgery, we'll get that level again! Not what I expected from Sears.
- Patty P....

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