The woman who answers the phone is fantastic - we called in a panic because we'd just seen a cockroach in our bathroom and were very worried about 1. having a cockroach in our house and 2. finding a way to get rid of the cockroaches that wouldn't harm our three month old baby. She was very reassuring, let us know exactly what to expect, and scheduled an appointment the same week (they could have come earlier, but it took us a couple of days to get our kitchen completely emptied - that's a total pain to do but we figured if we didn't want to have to do this more than once so we should do it correctly and get everything out of all the drawers and cabinets). The two guys who showed up to do the extermination were very friendly and respectful, talked through our concerns about our baby and our cats with us, explained all of the pesticides they were going to use and how they worked, and were generally very pleasant. They showed up on time, worked quickly, and developed a plan that avoided spraying anything in the baby's room or the room with his playmat). They also inspected our house as they went along and were able to tell us what other insects we did and didn't have (fortunately for us no termites or carpenter ants, but lots of crickets and the omnipresent stinkbugs) and gave us some advice about prevention. They did warn us that if we had a lot of roaches we might see them start to crawl out of the walls as the insecticide took effect - I am very happy to report that this did not happen (I consider it an excellent motivation to call an exterminator the very first time you see one). It is now a month later and we have not seen a roach since the day they treated for them, nor have we seen any live crickets or other insects (other than stinkbugs, which they warned us would come back pretty quickly since they were not the target of this treatment). We were very happy with Montgomery Pest and plan to consult with them in the future.