Hannah was courteous and responsive on the phone, scheduling us as soon as was possible. She explained every detail of what we should expect for labor and pricing. We called on a Monday and were scheduled for Wednesday morning. Daniel called Wednesday morning (as Hannah informed me) to let me know his ETA. He arrived promptly and was very polite. He took his shoes off without my asking him. (As a no-shoes household, I really appreciate this.) He explained that the repair shouldn't take long, and he was right. In about 5 minutes, he had the part installed, the door repaired and the washer working again. He took in account actual labor time, and adjusted the price to reflect that. Overall, the company was professional, courteous, punctual and effective/efficient in their service. Pricing was very reasonable. I was very happy with the experience and intend to use Metropolitan Services for all our future appliance repairs. Moreover, I am happy to support a family-owned and operated business.