Installation went fine, the workers were great, & I'm pretty happy with this company - MUCH happier than with the first company that came to give an estimate. Downsides, though, were communication and price. Kevin Ferguson, owner, came for the estimate on a Sunday (the week before July 4th weekend) & wrote out all steps that would be taken to do the job. I appreciate that. Monday afternoon, I called to say I wanted to go ahead with the work. By Wednesday afternoon, I had heard nothing so I called. Kevin's wife (I'm sorry I don't know her name - I don't hear well & didn't catch it on the phone) said she was having trouble with scheduling and would call me back the next day. It was the 2nd day before she did call to schedule. A few days later, I sent a photo of the side of the house along with measurements to ask if the company could use a window on that side rather than a front window to bring in the insulation hose. Two or 3 days later I called (and got a firm answer), having had no response. Customer service has improved a lot in my lifetime & I'm just accustomed now to prompt call backs. Both Kevin & the first provider who came to estimate the work came up with exactly the same dollar figure ($1,386). Both calculated some particular set of costs to arrive at that estimate. This leaves me wondering if all attic insulators use certain calculations & there's no real competition. The "other guy" offered a better final price but here's why I didn't go with that: He came down more than 25% on the price in about 10 or 15 minutes at my kitchen table - enough to raise anyone's suspicions about his pricing. That sharp a decrease in price left me with little trust - he played me for a fool with his original bid. I noticed he casually, verbally cut the R-value (measuring the effectiveness of the amount of insulation to be installed), stating a lower value as if that's what we'd been talking about all along. The final additional discount he offered was if I'd sign up right then & cancel the appointment I had with Kevin's company for an estimate. Seemed he expected other companies to come in below him, so I said no. He gave me that discount anyway. Further, after he left, I noticed he'd penciled in an even lower R-value on his written bid which he did not mention. No way would I go with that company. I went with Kevin's bid - the same as the "other guy's" starting bid - because he made no attempt to reduce the insulation just to make the job cheaper & he seemed honest to start with & stayed that way. The whole estimating experience leaves me wondering if I've paid too much but I trust Kevin's numbers over that "other guy" (whose review I will write in a minute). The question of whether I'd use this company again is moot given that this is the only attic I expect ever to own. If I did need to insulate another attic, I'd get a couple more bids but I'd definitely include Kevin's company as well.