Wow! I can't say that bed bugs are a pleasant experience, but Dave and his crew made it as pleasant as possible. Super knowledgeable, professional, calmed our nerves, was to our home in a jiffy, and helped us start on what we could take care of immediately until her crew came to perform treatment. Dave also gave us further suggestions to prevent bed bugs (as my husband travels once a week). We have not seen any bed bugs or signs of bed bugs since treatment. Dave was always available to answer throughout the process (and well after). Super nice guy, great business. It was costly (believe me, you don't want to go cheap here), but so worth it to get them all on the first try. So thankful to Dave and crew.