After discovering bed bugs we needed to get a handle on it fast. Demetrius was very helpful in discussing the problem over the phone, and was able to come for an inspection the following day. He showed up right on time, and was generous with his extensive knowledge and experience. He examined everything very closely, found several live bugs in the process, showed us what to look for, and described their patterns and behavior. He discussed with us the pros and cons of the several methods of treatment, including the method Alleviation uses. Armed with this knowledge, we were informed enough to be able to proceed.