We finished our unfinished basement – nothing too terribly fancy but to help give us more space and a great place for our kids to play. They did a good job. There’s a lot about construction that isn’t fun, especially when you’re living in the house – the noise, sometimes a blocked driveway, a huge and smelly dumpster, etc. However, these things are basically unavoidable and you’re going to have them no matter who does your project, so I’m going to stick to the things that stood out to me about this company specifically. I’ll give a breakdown of what we really liked and what could have been improved. First, what we really liked: 1. the price wasn’t the cheapest we found, but it was the best value. We explained what we wanted and the price we were quoted was what we paid (there was only one very small unexpected change, less than 1% of the cost of the project, which is very good for construction projects). Be wary if you find someone quoting you a rock bottom price, since it probably means that you’ll get nickeled and dimed all the way through or you’ll get substandard work. 2. Second, the finished product is stunning. Really, we had an idea of what it would look like but the look of the basement is just great. Major kudos on that. 3. Third, the schedule was good, although it could have been a bit better. Some of it was outside their control (several backordered items) although at other times the gaps between one set of workers coming and the next seemed longer than it needed to be (at the longest point, we went over a week with no workers present). Granted, we’re in the middle of both a pandemic and also a massive upheaval in supply chains and the economy in general, so despite this being frustrating, I’m saying it was a limited issue that I suspect would not be a problem in normal conditions. 4. Fourth and finally, they had a reasonable contract that was not one sided. I’ve had past contractors that I didn’t pursue because of bad contracts. The details of a contract matter the most when something goes wrong, and thankfully this project went pretty smoothly, but it’s always good to know it’s fair just in case (of course, please review it yourself or hire someone to help you review it). What could have been improved: 1. On paper the communication was great but could have been improved. They have a lot of what seem to be automated processes set up to send you an updated schedule once a week and basically a comment box to leave feedback on various aspects of the project. They also have an extensive questionnaire at the beginning of the project. However, I got the impression that those forms were not read – I had a number of times throughout where I brought something up through those and it didn’t get addressed until I brought it up by email or phone. This is an opportunity for improvement. 2. Although everything important turned out okay in the end, the estimating process could have been improved. Before I signed the contract, I had a long list of questions, the answers to which were always what I was looking for. But it didn’t appear that any of my questions or concerns were passed along from the estimator to the construction team because almost every issue I brought up I had to explain again, from scratch, and some of the things the estimator said were done and others were not. I don’t think it’s worth going into every detail here, but needless to say, anything you ask for or ask about, please get it in writing, preferably in the contract, just to be sure. This didn’t end up harming the final product, but it was frustrating at times. Overall, having gone through several renovations and even building an entire new house, I would say this is definitely on the upper end of my experiences, and that’s saying a lot. I would certainly recommend looking into this company for your basement projects. This was the best choice for us, and maybe it will be for you as well!