This project went very well, thanks to Carter Brothers. There are two stories here - one involving Sunsetter awnings and the other involving the expert advice and service that Carter Brothers performed in ordering and installing this awning for us. My wife and I had seen Sunsetter retractable awnings at a home show and decided that we wanted one to shade our patio. We researched the Sunsetter website and narrowed down our choices of models and fabrics. Sunsetter offered direct sales of its products to buyers and claimed that installation was simple for anyone who was "handy with tools", but the company also provided a list of authorized installers, including Carter Brothers. We are glad that we chose to use them. Stuart Carter came to our house and provided useful information on the different types of Sunsetter awnings and materials. He was very knowledgeable about the products, and we chose the less expensive awning material based on his recommendation. He offered to install the awning for $295, and we are glad that he did. Stuart and his brother have installed hundreds of Sunsetter awnings, and they know what types of problems can occur, such as installing the awning brackets over vinyl siding. They have designed their own wooden shims to slide under the siding to provide firm contact for the awning brackets and to keep the siding from being dented. They also spend extra time locating the exact center of the wall studs to make sure that the large lag bolts securing the awning brackets are installed correctly. They also know how to adjust the height and pitch of the awnings. I would not have known how to do these things if I had tried to install the Sunsetter awning myself. So, I am pleased that we used Carter Brothers to install our awning - they were courteous, prompt, and competent in their work. But I think that Sunsetter should be clearer in its website in explaining the challenges associated with do-it-yourself installation of these awnings. It was worth $295 to have Carter Brothers install ours. Also, water, leaves and acorns can collect on these awnings, so they need to be retracted before it rains, and debris should be swept off with a long-handled broom or brush before the awning is rolled up. The remote control allows the awning to be extended or retracted to any length. Having said all this, we love our Sunsetter awning. It keeps our family room cool and makes our south-facing patio habitable on hot summer days. It protects us and our patio furniture from branches, acorns and bird droppings that come down from a large oak tree overhead.