I called 1st Security for an alarm quote and Howard was able to come to our home within a few days. He arrived on time and was very thorough in explaining the alarm system options, benefits/minuses of particular packages, and the pricing. He was very professional. When we agree to go with 1st Security, the installation crew also arrived at the agreed upon time, installed the system, and explained its operation. They are locally owned and operated. I would recommend using them again.