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"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"DO NOT USE THIS COMPANY!!! Contracted at 2 Months for work, but took 7 months. Had to get with Legal Council and stopped work, until upper management (Office and field) would do the agreed upon tasks they had backed out on last minute, that was previously agreed upon. Do not accept anything from them unless in writing! They will refuse to put it in written even when asked directly in written, just will ghost you when asked or repsond to something else and never acknowledged it in writing. But will agree verbally or in person regularly, then back out at time to do the work weeks or months later. Happened regular during this job! Used Car Salesman Tacks by management!! Respond every few days or week later even when following up on things often. Wrong stone installed, put breakers back forgetting to wire back into electrical panel resulting no power for couple days, forgot to glue PVC piping underground and questioned if did with a response it was done but dug up to check finding was not done resulting in entire yard being dug back out to redo all underground piping! You will need to have inspectors hired for each stage to find all their errors! DO NOT USE THIS COMPANY!!!"

"as advertised"