Precision Pools & Spas

DO NOT USE THIS COMPANY!!! Contracted at 2 Months for work, but took 7 months. Had to get with Legal Council and stopped work, until upper management (Office and field) would do the agreed upon tasks they had backed out on last minute, that was previously agreed upon. Do not accept anything from them unless in writing! They will refuse to put it in written even when asked directly in written, just will ghost you when asked or repsond to something else and never acknowledged it in writing. But will agree verbally or in person regularly, then back out at time to do the work weeks or months later. Happened regular during this job! Used Car Salesman Tacks by management!! Respond every few days or week later even when following up on things often. Wrong stone installed, put breakers back forgetting to wire back into electrical panel resulting no power for couple days, forgot to glue PVC piping underground and questioned if did with a response it was done but dug up to check finding was not done resulting in entire yard being dug back out to redo all underground piping! You will need to have inspectors hired for each stage to find all their errors! DO NOT USE THIS COMPANY!!!

Very punctual and effienct.

The woman in the office that I made the appointment with was very professional and friendly. She quickly made an appointment for the following day. The technician Paul was right on time and called to confirm he was coming. He was very knowledgeable and educated us on our hot tub. He was very friendly with my family. We had our old hot tub up and running very quickly and professionally. The service was a good value and less than we expected to pay. Paul’s service was amazing and we would definitely use Precision pools again. I feel like he was honest and thorough and didn’t try to fix things or sell us things we didn’t need.

Excellent. All is in working order!

Bryce was timely and very helpful.

Timely very efficient today

Good - showed up on time and not too expensive

It was a complicated fix, since I tried to start up my hot tub in mid December, and I did it all wrong...froze some pipes and valves. They came out quickly Christmas week and did the repairs needed to prevent further damage, then fixed it completely soon thereafter (needed to order parts). Their office staff and the repair tech were excellent! We would use them again.

Did a great job opening the pool and cleaning it.

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Doug came out, gave me a bid for the work and we scheduled for couple weeks later.  I had to drain the pool down 36" before work started and that took about 40 hours total.
Two workers arrived morning of day scheduled, and took down the slide and jack hammered the concrete down 36" around the current 32 year old skimmer.  (I had leak detection come out first and he felt a crack and tested with dye at he bottom of the skimmer).  
Next day two different workers came and cut the Slide Water valve over by the pump, capped them, and poured new concrete around new skimmer.  They had suggested we cap that in case someone who buys my home later may want to reinstall a slide or water toy.
Third day I could start filling back up, and two came and refinished the top of the concrete deck where slide posts and water supply had been.
I am very satisfied as my pool was built in 1983 and the plumbing under the deck itself is not viewable.  My pool is working  good now, my suction for my vacuum is twice what it was so obviously the tiny 3" long crack they fixed (I saw the piece) was responsible for slow loss of water level and also had slowed the vacuum.  Very reasonable and accommodating, and I have scheduled them to close my pool this year.  Highly recommend Doug AND his employees.

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They arrived on time, which I really appreciate. The pool was opened without any problems and they replaced a broken part.  They also did a good job with the initial cleaning.

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He showed up on time, called me as he was on his way, and did a great job.  Very friendly, answered questions I had about pools in general.

We recently purchased a house that included a hot tub that needed repair.  On two service visits, Precision Poll and Spas was able to repair and open our hot tub all for a reasonable price.  Great response time and professionalism.  I would recommend to anyone with a pool or hot tub.   

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They responded to my call quickly and on time.  However after that, everything went downhill.  I have the sense that swimming pools are their thing and that hot tubs are not something they deal with often  The technician was courteous and  took my calls.  The problem was in how long it took for him to get back to me.  I had contacted him the week before, he had come out to see what the problem was, then I didn't get a call back or an update from anyone until I called back to inquire.  I was concerned about the technician's experience when he didn't get the information from my hot tub manual on parts.  When I finally received a call back about the part that needed to be installed and the price, I was concerned and asked him to tell me exactly what part had malfunctioned.  Within 30 minutes I had looked up the part number in my manual, goggled the number and found the site where the warranty parts specific for my hot tub was and the cost.  Because of the difference in price and my uncertainty that they were getting the right part, I called the technician back to request that he double check that they were getting the right part and gave him the part number. I also asked him to let me know if I should have him come out to drain the hot tub (which was now a cold tub) to prevent the pipes from freezing as the weather was dropping to 20 degrees over the weekend on 2 consecutive nights.  I did not hear from him that day and was leaving the next day at noon.  I finally called them back the next morning and let  them know that I would have my electrician do the repair and I would order the part directly. My husband came up with a strategy to keep the pipes from freezing and we left on our trip. 
When I hire a professional, I don't expect to have to chase them for information or service.  Thus, I have decided that I would not use them for the on-going service on the hot tub or the swimming pool in the summer.  I need someone I can depend on without constant follow up.

I thought he would help clean the pool.

They were prompt and on time for the repair work. They communicated openly and honestly about what they were doing and why and they were also able to give recommendations with good, better, best solutions.
To repair the leak, they had to take out the spa filtering system; bust through the concrete floor of the pool house and dig down between 4-5 feet. They found the clay pipe holder had failed and all the dirt/rocks/material came directly onto the pipes which caused them to crack and some had holes about the size of a quarter. Very messy.
They are squeezing our repair work in amongst other jobs so we can open our pool by Memorial day weekend. We would highly recommend them.

see above

They opened our pool for the season and provided very helpful insights on how to operate the pool cleaning equipment at maximum efficiency.  We were pleased with their service!

We were very pleased with their performance.

From the first phone call to the company to the actual day of the service, they were prompt and curteous.  We will be using Precision for other services required for our pool.