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"Great quality work of work and great communication. Value for the price was excellent!"

"We purchased a fireplace from Porter’s in Casper and signed a contract in August 2020 for $5,932.00. We put down $3,000.00 so had a balance of $2932.00. In early September, I spoke with the manager regarding installation and was told I had a balance of $4,353.00 which, less the deposit of $3,000.00, left a balance of $1,353.00. I presumed the new balance was the result of a promotion of some kind. One should never presume. I called later in September and asked for a final billing statement. I received a billing statement in October for the $1,353.00 and sent a payment for that amount. In January 2021, I received a bill for $2,782.00. I called and was told that additional charges had been posted, ones from the original contract that had never been billed, and that the balance was $1,429.00, not $2,782.00. I asked why these charges were not on the final bill I had requested and why would they post charges months after the date of service. After some discussion, I suggested that some form of credit should be applied given they have not once sent a correct bill. I was given $120.00 off. I was furious with them and asked again for a final bill that was itemized with all charges and payments. I was assured it would be sent. I finally received a bill 4 weeks later with nothing on it but a balance due. It doesn’t make me proud to say that they wore me down and so I paid it. I may file a report with the Better Business Bureau but for now, I’ve elected to write this review. If you go there, I highly recommend their products and installers but, watch the billing. They clearly aren’t on top of it. Chris N."