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Recent Gas Fireplace Repair Reviews in Inwood

  • Eternal Flame LLC
    5.0
    I could not possibly be more pleased with the service I received from Gordon at Eternal Flame. When I called to ask if he could service my gas fireplace he was friendly and reassured me that it most likely just needed to be cleaned. He gave me an appointment within a few days of the call. He arrived at my home early and even placed booties over his shoes before entering. He went right to work and within 30 minutes had cleaned my fireplace which fixed the problem of yellow flame at the pilot light. He found a clog that had prevented a larger flame and even added brand new embers to my burner for me. He also polished the glass and the slate on the outside. I am ashamed to admit I have never had the fireplace cleaned and over joyed at the way it looks now. I will be calling Gordon yearly for a maintenance check from now on. Fantastic price as well for the call. This is how you do business read less
    BONNIE H.
  • Eternal Flame LLC
    5.0
    We purchased gas logs for our new-to-us home and called Eternal Flame to install them. Customer Service was incredibly responsive, and Gordon came out to install our new logs. He was wonderful!! We ended up having to call Gordon back because our logs were not igniting reliably -- through no fault of his. He figured out the problem, fixed us up, and charged us NOTHING. Gordon came out again last year for a fireplace/gas log check-up. He cleaned up our igniters -- and whatever-else one must clean up -- and the logs worked beautifully for the remainder of the season. We are now in the market for a new set of logs. We bought and quot;on the cheapand quot; the first time around, and we've decided to spend a bit more for some higher-end logs that will last longer and better meet our needs. Regardless of the business from whom we purchase the logs, we know one thing: We'll be calling Gordon again for installation read less
    Kathy Jo S.
  • Shawley's Lp Gas
    1.0
    I called Shawley's to have a maintenance done on my gas fireplace. They scheduled the meeting for 1 pm on 4/1. No one showed up. They called at 4:30 pm and said they were running behind and would not be able to make it. We rescheduled for 12 noon on 4/2. They did not show up at 12 noon. I called at 1 pm and they said they were busy on another project and did not know when they would be able to come. I told them I would find someone else to perform the maintenance read less
    Elsa E.

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