Get matched with top granite countertop repair pros in Charles Town, WV

"Extremely disappointed with this company. They do not stand by their guarantees. Did install shower in one day. Was not provided with the shower head I ordered. Calking and trim work was very sloppy. Went through the shower wall into my bedroom, did sparkle wall and left it. Shower doors have leaked and was finally told six months later that there is nothing they can do to correct the issue. Originally quoted $24,000.00 for the walk on shower, eventually agreed to $11,500.00. Completely dissatisfied with my shower. Once they get their payment, they are done."

"They did a great job on our bathtub remodel. Overall, things were completed in a professional and timely fashion. If the crew ran into issue they discussed directly with me before proceeding. And any concerns I had Craig quickly resolved, thank you and your crew!"

"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

"Edwin did a great job and was helpful and communicated even late in the evening."

"Great job/customer service. I removed a dbl sink (large and small) replace with new large one bowl sink and faucet and cutting granite. Louis and team were great!! Came in went over what was to be done, got right to work measuring and demo the old sink. There was a good amount of dust from cutting the granite, they did a great job cleaning up. The plumber, Retilo was wonderful also. I had a slow leak which i didnt know. he showed me, and replaced the fitting for it (addtl cost but small). He re hooked the garbage disposal made sure everything was working properly. Although they were fast workers (probably because they do this so often) they took time to answer my questions and made sure i understood the installation process. My sink looks awesome, looks like it was put in originally, would never know it was changed. I recommend them 100%"

"Very professional. Showed up on time, priced fairly, easy to work with. Technicians were respectful and true craftsmen. They worked 3 long days and cleaned up each day. Brent, GC, made sure each day we were satisfied. Just followed up again after 2 weeks. We highly recommend them. The photos were before the custom glass doors were installed."

"I've had Kitchen countertops, island, and bathroom vanity tops done by Orlando. He's been very professional, the communication has been great and the work looks amazing!"

"Wes, and his crew did an amazing job on our roof. Courtney was also super professional and very nice over the phone! I highly recommend Crafted Exteriors for any roofing/gutter needs! It was such a great experience."

"Very good and it looks great"

"It went off without a hitch. T and Y granite showed up on time. They did an amazing job. I couldn't be happier with their work. Will definitely call upon them again."